I wanted to let you know how impressed my husband and I were with Kendall and the professional, caring way he handled our home inspection. He is very knowledgeable of his trade and truly knows what he is doing. Kendall took the time throughout the inspection, to explain certain things to us and this certainly helped calm my fears. Kendall is a wonderful example of what customer service should be. Your company has a very good representative! Thank you for caring.
"Humberto was very nice and knowledgeable. I enjoyed having him here and will ask for him for future services provided."
The Swiger Family - Indian Trail, NC
Tony and I were so pleased with the way our carpets were cleaned they look like new. Chris Helms was on time and explained everything that he was going to do very professional in all things. I would not hesitate to recommend him.
Wanted to send you a quick note to tell you how thrilled we are with the work your guys did in the crawl space. They did a superb job of removing the mold spores, sealing the vents and replacing the plastic ground cover. We especially appreciate the extra effort in building the door to close off the space under the porch. The humidity in the crawl space is now around 50% and we do not anticipate any future problems with moisture and mold.
Again, we are very pleased and will definitely recommend Killingsworth to others.
Curt and Linda Hoppestad
My husband and i just went through one of the worst experiences of our married life - BED BUGS!! OMG - what a bummer. However, your two young men that came out to do the heat treatment blessed us so much it was ALMOST worth it. Getting to know them, visit with them, watch them work, and try the best they could to re-assure us truly turned a very bad, expensive, sad day into one where we laughed, talked and got to know someone new. I am so pleased with the job they did and the way they did it. Thank you Killingsworth for hiring and sending our way two such fine young men as David and Ben. I hope this letter supports them as much as their kindness and job well done supported us at a time when we REALLY needed it.
One more time.....thank you!
Doug and Jody kerns
I want to thank you and your team that recently performed a crawl space encapsulation project at our home.
I have to say that I was impressed with the entire process from the initial contact and quoting with Elizabeth all the way through to the final "crawl thru" inspection with you.
Everybody was extremely polite, professional, and prompt. Kyle and Max both worked hard and long hours to ensure this project was completed on time and with quality results. I am very pleased with the workmanship and the end product. It's very obvious that pride and ownership are a big part of your company's culture.
I won't hesitate to recommend Killingsworth to others.
Again, thank you to everyone involved.
Thank you for the opportunity to provide feedback regarding the service rendered yesterday.
Johnny was on-time and the ultimate professional. Because of the consistent service Johnny gives, we are happy to be Killingsworth customers and have recommended your company to others.
Johnny is very knowledgeable and is always willing to answer our questions. We have the utmost confidence in the knowledge he shares.
If your company has an awards program, I certainly hope Johnny is a recipient.
Thank you so much for your follow through in providing all that you
promised regarding my new heating and air systems! Your knowledge and
professionalism throughout the process has only provided even more
confidence in Killingsworth. Thanks again. Please feel free to forward
this email to your supervisor, and let them know that I am happy to be
contacted for more details about my satisfaction with the job well done!
Joseph was excellent and very professional. He was so on time that my wall clock was gonging at the same time he knocked on the door. He explained all he had to do and then began. His supervisor came over at one point as well and was superior. I was sad the weather turned so bad and it turned cold and icky. But both finished their job well. I highly recommend both men and your company.
I wanted to take a moment to express my sincerest thanks and gratitude to you and Killingsworth for helping my family through this traumatic experience. In all honesty it has been hard to sleep at night. Your kindness and understanding and the complete thoroughness of you, your team and Cliff has been so heartening throughout this whole process. We have been with Killingsworth for 10 years throughout the time we've been in the USA, and now more then ever I am so relieved that we made that decision. Please feel free to pass this on to your management with the greatest appreciation from our family.
"We wanted to thank you so much for your generosity in helping our battered women's shelter with a monthly visit from Mr.K! We know that you are charging us a special rate - and we really appreciate it very much. The families in our shelter also rest easier in a house that is not only safe, but is also "bed bug free" -- Many Thanks"
I just wanted to let you know what a great job Mike Rogers and Logan did when they worked on the thermal remediation in our home. They were courteous, kind and professional. They conveyed such a degree of skill and professionalism that we felt entirely comfortable with them in our home. They also took the time to answer any question we had and we really appreciated that. Would you be willing to let Mike and Logan's boss know that my wife and I were very pleased with their work?
Matthew Hanrion II
Just wanted to let killingsworth enviro-klean know since tap insulation has been put in our home, we save on average $40 a month on power not to mention savings on our gas bill,also no more mice in our attic. Thanks for the neat and professional job.
We were putting our house on the market and really needed to clean up the carpets. We hired Killingsworth and they more than exceeded our expectations. Their technician explained everything in detail before they began the job. It was very helpful to really understand the difference between spots and stains. He was also very polite and friendly. My three year old and dog both loved him! Killingsworth worked fast and the results blew us away. I recommend Killingsworth to all my family and friends who need their carpets cleaned.
"I want to tell you I'm very happy I changed to Killingsworth from ChemLawn. My lawn is in the best shape ever and looks awesome. In the past, my lawn was treated to maintain its condition, but Killingsworth is treating it in a way that is enhancing it. My thanks go out to Killingsworth and Ronnie Pressley for the interest and effort taken in improving my lawn, which I'm proud of."
Ken Davenport - Asheville NC (The Gold Package - Lawn Care)
I have used other lawn services before and I don't remember when my lawn looked so good and with only 2 treatments. We are well pleased.
The D. Branton Family - Cary, NC
"I was so impressed and delighted with the professional and very thorough job done by Antonio and his helper, when applying Merit to my shrubs/trees. They did a meticulous job, went out of their way to clarify which shrubs were mine ( versus my neighbors), and were so polite and motivated to do a good job. They were excellent, and a great credit to Killingsworth . Would you please pass on my compliments regarding these two employees to your Senior Management Team."
Bill DeStasio - Charlotte, NC
"I know that people are very quick to tell you when something is wrong with your service and not nearly as quick to give praise. I wanted to tell you (and you can pass this on), that I have received an incredible amount of compliments from friends and neighbors about how great our lawn looks. You may not know this, but in the past I have used both Chemlawn and Scotts (and done it myself) and my lawn has never looked this good. Great job to all!"
Robert F. Settin
"I just want to say thank you to Ronnie Pressley who first contacted me about Killingsworth environmental services. His approach was of genuine concern for the quality of my home not in making a sale. I have had the dry ice mold treatment to my home as well as the mosquito and pest control service. I can not say enough about the respectful courteous efficient and thorough job performed by both Johnathan and Ricky. The service speaks for itself. I have had no problems since contracting this company. Please command these fine gentlemen. They represent your company well with meritous values."
Cheryl Morris - Black Mountain
Your technicians just finished their installation of your crawl space care service at my residence. I just wanted to contact you and commend you on the work your technicians did. Both days they were on time extremely conscientious and overall I could not be more satisfied with their work. I was also completely satisfied with your salesman, Eddie and also the technician who did our termite service this year. After this experience, I will certainly recommend this service to my neighbors, friends and colleagues. Keep up the good work.
I am writing to let you know how pleased I was with the work that Jeremy and his crew recently did at my home. I was surprised when we were told that the vapor barrier only covered 60% of my crawl space and we had a mold problem. Within a week, we had your team perform the suggested treatment and they did a great job. Jeremy called me to let me know that he was on the way, and kept me updated throughout the process. The electricians and the contractor (Mike) that ran the air pipe for the furnace were all punctual and professional.
Jeremy and his crew worked all day long and were very thorough. I am pleased with the results. Killingsworth has serviced our home since it was built in 2003 and will continue to do so in the future.
I just want to take a few minutes to commend Fred and his partner for an excellent job. They were friendly and informative about what was going on. Fred took me under the house to explain the dehumidifier. He showed me the sealed vents and caulked joints. He also explained how he cleaned the joists.
I am quite confident my mold and moisture problems will be abated significantly by what they did. They left the crawlspace cleaner than some of the homes I've been in!
I will be your number one PR guy in this neighborhood. I am glad I went with your company.
"I have been a customer of Killingsworth Enviromental for the past year. I have recently had my year inspection. I was a previous customer of Orkin for almost 30 years, but it was time for a change since I had not been happy with them for a long time. Many times I would have to call them to get my house inspected, they were never dependable. I have even had to call the Atlanta office to get them to get them to come inspect my home.
I want you to know how very pleased I am that I am now with Killingsworth Enviromental. I had a problem under my house with mice nests all under the insulation, which they had pushed it all to where it was hanging down, alot was pushed out on the ground. The moisture was really bad, and the mold was really built up on the whole underside of the house. It could not have gotten so bad in a year's time. Orkin wanted a ridiculous amount to repair and replace it all, but were not going to kill the mold. This is when I got in touch with Killingsworth with the
"In the fall of 2009 we found that we had a mold issue in the crawl space of our home. I got estimates from a few mold specialist companies and decided to go with Killingsworth. I found them to be very professional, low key and very informative. The workmen were polite, careful, tidy and hardworking. We chose to have the mold treated with dry ice blasting and then treated with chemicals to discourage any new growth. We also chose to have the EZ breathe system installed in the crawl space as well. The air in our home is now so much fresher and purer. Cooking odors do not linger and my allergies are much better. I am confident that the mold has been removed and won't be back. I can honestly say that I would highly recommend Killingsworth to anyone needing mold treatment."
"We had a beetle, a tiny little beetle that three other "bug companies" could not rid us of! One visit and Killingsworth earned our business. they got rid of the beetle! While they were here, they inspected the rest of the house, inside and out. Their evaluation discovered a serious problem under our home with moisture and mold! They immediately identified the problem, set us up for the evaluation and moved forward with the plan to fix it! Their work was great, their team focused! With the orchestration and accuracy of a well greased gear, they arrived with a mission! As my Dad always said, "Be the job big or small, do it right or not at all.Once the job has begun, do not quit until it is done." This is how the Killingsworth team functions!
There are just some things in life that we keep... We keep Killingsworth because they are worth it!"
Richard and Deborah Rosser - Charlotte, NC
I want you and your staff to know that your crew did a great job. I have worked in the trade industry since retiring from the navy in 1999 and retiring from Duke Power in 2010. I have seen many trades work while working out of my bucket truck in the past. I think that your company is very well managed and they have built excellent employees within their company.
Jeremy and his crew did a great job and they cleaned up every day as well. We had XXXXXX Insulating Company come out on Monday and spray insulation in the attic. They took no precautions and sprayed insulation all over the living space of the house. My wife spent 2 days cleaning up, and thanks to the HEPA filter your guys placed in the house we were able to get it cleaned up. I looked in the attic and don't like the fact they sprayed uneven and spotty, they also did not put the bats back over the door and that was letting hot air into the house. While Jeremy was talking to me that afternoon he told me that you guys do a tap
I just wanted you to know how pleased we were with the service we received over the past month. We discovered at the end of July that we had a moisture problem in our crawl space. Immediately we began to research what we needed to do. We already use Killingsworth for our pest control. I had heard on the radio about your crawl space care.
I cannot say enough about your customer service, workmanship, and follow-up care.
I called and we had an appointment with in a short period of time. I talked with a very pleasant young woman about scheduling the appointment. I was a little nervous about the cost and what this project would entail. She immediately put me at ease.
On July 25th, Nick Baughn came out and gave us an estimate. My Husband and I discussed the estimate and decided with little effort to choose Killingsworth. I was very pleased with the price.
On August 10th the technicians (sorry I don't remember their names) were there to begin the job. They told us that they wou
Melissa and Kenneth Troutman
My wife Lillian and I just wanted to thank you and your Team for the terrific job you did encapsulating our crawlspace at our home in Cornelius. Aaron Pressley accurately and clearly explained the process and very professionally marketed the program. He was also very responsive to our questions and in dealing with a minor problem that did occur after the job was completed.
Alfredo "Fred" Guiterrz and his crew worked extremely hard to get everything done on schedule. They appear to have done an outstanding job -- I can't wait to get back home to check things out personally, as I was having foot surgery at that time and could not do so before they left. The crawlspace was left spotless and just looked awesome. Fred and his colleagues handled themselves professionally at all times, and as I said before, consistently worked very hard. When they left the finished job, they had cleaned up completely.
As you know from our conversation, we are long time Killingsworth Customers, so we a
Hi! I am a current customer and just wanted to say how pleased I am with the recent service provided. I have been a pest and termite customer and now I'm a mold customer too :)
Ben came out to do the annual termite inspection and found some mold growing in our crawlspace. He referred me to Joe Barnes who provided excellent assistance and customer service. Fred did a great job with installation and then Rhett came out today and inspected everything and answered all of my questions.
I appreciate the professionalism all around and will refer you to everyone. Thank you!
Julie King - Furry-Baby Fashions Pet Collars
"Thanks for stopping by to see how the job went with our crawl space. We were impressed with the entire crew that worked on our crawl space. They were very professional and worked extremely hard in a very difficult, tight crawl space. Our crawl space has gone from wet, moldy and disgusting to clean and dry. Our entire home smells fresher as a result. Thanks to everyone at Killingsworth Environmental for a job well done."
Doris & Joe Castevens
I have been a customer of Killingsworth for several years. Last Saturday Chuck Shaffer came to do my annual inspection. This was the best service call I have had from your company to date. He was informative, thorough and courteous. Thank you so much for sending someone so obviously capable to service my home.
Beverly J. Reel
"Hello Killingsworth Managers and Trainers - you have created a very professional employee. I met him last year when he came to treat our home for sub-termites. His professional skills and customer service attitude is second to none. He is the reason we are still with Killingsworth. He truly knows what he is doing and he takes the time to explain what he is doing to us senior citizens. He sets the example for others to follow and we are so appreciative to you managers and trainers because you have created a very successful employee. We want you managers and trainers to be proud of your work. You have set the pace for others to follow. We thank you.
We hope you will make an example of this young man so he will stay with your business. Thanks to you all for being professionals."
Our technician, Bob Dumong, is awesome!
The Scarpelli Family
I want to thank you for sending Anthony to my house as a representative of your company. He was professional, very knowledgeable, and took extra time to explain everything to me. Through his obvious expertise, I have confidence that my home is in good hands.
The Davis Family - Charlotte, NC
"We would like for you to know that your technician was very good on his service call to our home. He was very neat, orderly, and knowledgeable about his job. You should be very proud of how he represents your company."
Ervin Family - Mooresville, NC
"It is really nice to see a technician that cares about his work and the people he services."
The Napoli Family - Charlotte, NC
"We loved the thorough job your technician provided. He was very courteous and professional."
The Rogers Family - Indian Trail, NC
"The representative that my husband talked to on the phone was very knowledgeable about your products as well as what's been done to our home by the builder."
The Feuse Family - Indian Land, SC
"We are very pleased with all aspects of Killingsworth. Thanks for your kindness, courtesy, and expertise."
The Veritzan Family - Fort Mill, SC
"The same technician has services our home for five years, and he is one of the most courteous service providers I've ever worked with."
The Murray Family - Indian Trail, NC
"The same technician has services our home for five years, and he is one of the most courteous service providers I've ever worked with."
The Murray Family - Indian Trail, NC
"Everyone at Killingsworth is very helpful and considerate. I will recommend you to all of my friends!"
The Stevens Family - Matthews, NC
"We love our technician! He is trustworthy, kind, punctual, and a real gentleman."
The DeMaio Family
The Demaio Family - Matthews, NC
"My technician was punctual, polite, and professional. Customer service is hard to come by and yet one of the most important aspects of a business. You guys are doing a great job!"
The Baker Family - Charlotte, NC
"If making friendly and informed managers and technicians available to your customers is an indication of the service that I can expect in the future, you can be sure that I'll recommend your service to all of my neighbors."
The Schwartz Family - Waxhaw, NC
"I want to commend your company, and in particular the technician who inspected and serviced my home earlier this week. He conducted a thorough inspection of my home to help alleviate my pest problems and provided informative instructions on how to identify the pests. I just wanted you to know that because of his professionalism and knowledge I look forward to having Killingsworth Environmental service my home and I will highly recommend your company to other homeowners."
The Helms Family
"I observed an employee of Killingsworth Environmental treating our neighbor's home. I asked him some questions about what he was doing and he was very knowledgeable and respectful. I'm new to the neighborhood and naturally want our home protected. I decided to give it a try. I called for some information and was really impressed with the customer service I received from the very beginning. The receptionist was quite nice and knowledgeable. However, when the same technician and superior vehicle and products arrived at our home, I was completely convinced that I made the right choice. His attitude is very, very professional. He showed concern immediately for my questions and took extra care to educate me on what he was going to do and why. This really impressed me. He truly walks the extra mile to be the professional that he is. He explains what he is doing and how it will benefit our new home. Your technician's professional technical skills and superior customer service skills are what
The Mitchell Family
"I have been a customer for the past 6 years, and I would like to say how pleased I am with your service. The service technician that came to our house is the greatest. He is always courteous and does a wonderful job. I must say I don't even think he has been late one time for any of my appointments. He is truly a great asset to your company."
The Stewart Family
"We feel compelled to write this letter because of the consistently outstanding customer service our family has received over the years from your employee, Anthony Bivens. It's because of his caring attitude, willingness to explain what he is doing and overall expertise in his field is why we remain loyal customers.
Being a manager in the insurance industry, I understand the importance of customer retention and customer service. Anthony Bivens is truly a valuable asset to your company and represents your company in a very positive and professional manner. We have enjoyed working with him so much that we have shared our positive experiences with friend and family over the years.
Anthony is a shining example of what it means to provide excellent customer service! We look forward to our continued relationship with him."
Stephen and Mary Squatriglia
"We have been with Killingsworth Environmental since purchasing our home in the spring of 1998. We have been very pleased with your product and prompt service. We had our annual home inspection and service performed by Alvaro Rojas. Allthough all of your employees have been professional and courteous, today's inspection by Mr. Rojas was exceptional. He was prompt, professional, courteous, and exceptionally thorough. We couldn't be more please with both Killingsworth and Alvaro's service."
Bill & Mary Jayne Szyper
"Thank you so much for all that you do for us all year long. All of us at CVAN, and especially the women and children here, are touched by your generocity. Have a wonderful holiday."
Mary Margaret - CVAN
"I am very satisfied with your services provided. Keep up the good work in helping me to live comfortably in my home free from pests. My tech is very efficient, reliable, and does a great job. Thank you."
The Tate Family
"A note of appreciation to someone whom represents your service with pride, exploration: Cliff McLain. He gets our vote. We are grateful to have him as our pest control serviceman. Thank you Cliff."
The Bestel Family
"I just wanted to thank you and your company for the last eight years of service. From the purchase of new properties, service contracts on our 240,000 s.f. of buildings that support our race teams, maintenance of rental properties, Killingsworth is a valuable part of our property management team that maintains the various facilities for Dale Earnhardt, Inc. It is with quality, competent, and customer service based companies such as yours that we are able to maintain the high expectation level we have set for ourselves. We look forward to continuing and expanding our relationship for many years to come. Congratulations on your new adventure."
Cindy L. Sims - Director of Property Management (Dale Earnha
Nick....I wanted to follow up to say thanks to YOU personally for coordinating with Richard to take care of the pest issues in our rentals and at my house!
Really nice guy...very professional....clear about what he was going to do, wanted to make sure he knew exactly what my expectations were at my house. Kenny (my husband) was supposed to be available to Richard for all 3 properties and was running late, but Richard cruised on without him and knew exactly how to handle all of the women (especially one), in a quick and VERY diplomatic way!
He was also very respectful of my time and realized quickly that it was not a good time to talk about details of an upcoming contract renewal (I was packing to stay with my brothers kids for a few days) so he suggested that I call him at my convenience, offered me his phone number (since it was our first encounter), and told me to drive safe to pick up the kids.
Nick, thanks for your help and for Richards! Nice to always be able to depend
I am getting ready to wrap up my management of Autumn Park effective 6-6-2012
Having said that there is only one vendor that REALLY sticks out in my mind for the service offered, response time and professionalism- Killingsworth is that company- I have truly appreciated working with your associates in my time here
Melissa Chaney has been absolutely wonderful to deal with: I know I drive her (and others) crazy with duplicate requests; billing questions and the list could go on and on but SHE NEVER shows or reflects anything except a genuine desire to help me -regardless of the situation: She is always prompt, professional and SO patient which I can say I appreciate more than anything
I feel the same way regarding Matt: He is always on time, always has his information together and never leaves without touching base with a team member and communicates findings clearly- He is also a consummate professional! I appreciate working with both Melissa and Matt- they are a
Lydia Robertson - Property Manager of Autumn Park
We just wanted to let you know what a great job one of your service men did on our home and yard. Michael Pearce was so thorough, professional, and pleasant. My wife had recently been stung by a yellow jacket which caused a severe reaction and a trip to the ER. Michael searched diligently for the nest and was able to find it.
My sister told us about your company when we were at her house in Lake Norman for a party. I don't really remember how it came up, but as an avid WFNZ listener, I put the commercials with the Big Green K.
The economy has hit us especially hard and have endured bugs in the house for a few years because we couldn't afford to pay for a service. We had a little extra money this year and thought a real luxury would be to eliminate bugs. I just want you to know that not only are Eddie Helms and Alvaro a real joy to work with, but everything that they have said, that have done. That is the reason we are Big Green K for life.
I love your company, the people, and your commercials. By the way, my wife is blonde and the Mosquitos love her more than me, as outlined on your commercial.
May God richly bless you and all your people and you can always use me for a reference.
We have just renewed our contract and had the initial service preformed by your service tech, "DJ". This is a most pleasant, courteous, and professional young man who did an excellent job. You are most fortunate to have him as an employee. Thanks again for a job well done.
Dave and Martha Bumgardner - Denver, NC
Mike and Debbie,
We have always received excellent service from your technicians, as evidenced by the fact that we have renewed our contract with you for three years now. That being said, we wanted to let you know that the service your technician provided on Tuesday was not just excellent but exceptional. He was professional and did an outstanding job. He went above and beyond what we had come to expect from your company. He used silicone around our outside outlets and treated the outside doors and window frames as well as the usual indoor/outdoor treatment usually provided.
Again, we have always received excellent service, but his attention to detail and going the extra mile was so impressive we felt we had to let you know what an outstanding job your technicians do.
I just want to tell you how impressed I am with the service we receive from Johnny Arroba.
Johnny does a great job of making sure we understand the problems and potential problems of pests that may impact our household. He is always though and professional. I consider his service as an integral part of my effort to protect my family.
James and Martha Nass
"To whom it concerns: I was very impressed, day one, with the cleanness of your technician's truck inside and out. Customers look at these kinds of things. They speak volumes for your business. I would not have accepted his service if his truck had been dirty and run down. I also want to speak of how very imressed I was with Monica's integrity, superb administrative skills, patience and kindness. She was infomative and did research for me. I have begun to tell others about you. Even Mi BUILDERS gave your company a high rating."
Emily A. Newman
"My wife and I just had our house treated for pest control. Your technician, Chuck, was very good. I couldn't have ask for better service. When he started he explained every thing as he went along. He treated the whole house inside and out and even knocked down the cob webs outside and explained to me about the spider eggs in the webs. I guess the best way to say it is that we feel very good about the service we received and were very impressed with Chuck's professional service. If we ever need anything again Killingsworth will be the first and only place we call. Thank you all and Thank you Chuck for a great job."
Lewis E Andrews
"My name is Latricia Hunter, Chuck your technician just left my home. I wanted you to know that he has provided great customer service today. I enjoyed talking to him. He was very informative with the information that he provided. Thank you for the great service. "
"I just wanted to tell you how nice Chris was. I can't brag about him enough. He is one of the nicest people I have ever met in my life. I appreciate you sending such a nice person out and hiring people like that to care for my property."
Alan & Jane McSwain - Huntersville, NC
"I just wanted you to know how impressed my husband, Allan, and I were with your Charlotte-area service technician, Kendell. He was very helpful and professional when he serviced our home in the Palisades on May 27--so much so that we hope you will always send Kendell for follow-up treatments. Kendell took his time to determine the best forms of pest control for our issues and answered our questions with his vast knowledge of your industry. You are fortunate to have a young man of his caliber representing your company to your clients, and we appreciate your service."
Patricia and Allan Cecil
"My name is George Williams and I am writing to commend Mr. James Gregory for a job well done! James was at our house yesterday for our requested insect treatment and, as always, did a phenomenal job. His work ethic is beyond reproach and he is a credit to Killingsworth Environmental. James is always highly professional, thorough, and his customer service skills are to be admired. We appreciate James Gregory and am honored to have him servicing our home."
I have never seen someone like Concepcion who cares so much about providing a good service to a client. He's an excellent guy. I'm very impressed. I was very hesitant about using your company because I've never heard of you and because of the price, but I was referred by a friend, and after meeting with Concepcion, I realize how valuable you are by your employees. Congratualtions on such a great group of people.
Michael Awada - Charlotte, NC
I have met two of your amazing employees and they are both WONDERFUL!
Chris Woodby said he would arrive at 3:00 pm, perhaps a bit later (which I said was not a problem)...he was here early! Who is every early for an appointment! He was through, clear, did a great inspection. Did a wonderful job of articulating my choices - I told him I called to organics only. He wanted me to know the price difference - I totally respected that - so I knew the options. He was pleasant and friendly, and down to business.
Randy was my service person. I teased him that he must have heard the alarm go off as he rang the doorbell at precisely 2:00 pm. Again, he was cheerful, friendly, knowledgeable, carefully fully explained what he would be doing - being clear that all products were natural, what the scents that would be left would be, what to expect and when to call if the situations continued. He went over it all once again when he was complete.
Both were stars. If these to individuals speak
I just wanted to send you a quick email to say that we really appreciate the great customer service we received today. We were outside this afternoon when our dog started playing with a mouse bait station that your employee placed in the garage when he did our termite and pest treatment a couple of weeks ago. We didn't know whether the bait station was toxic to the dog, so I called your 800 number and then left a message at the after hours number. About half an hour later one of your employees, Frank McKee, called back and explained how the bait station works and he gave me the name of the chemical it uses. He was very friendly and didn't seem to mind at all that we had interrupted his Sunday evening. He acted genuinely concerned about the dog and wanted to make sure everything was ok.
We took the dog to the vet just to be safe, and she explained that the bait station you guys use is the safest kind for pets and she didn't think there was any way our dog could have eaten any of the
I just had to take a moment to tell you what a wonderful experience I had with Killingsworth! Johnny was so professional and yet put me right at ease. It is obvious that he has a great customer service mentality and attitude - which is rare these days. I have to say that in these difficult times, $300 is a lot to spend for pest control. But Johnny was so thorough, that he made the cost worth it. With employees like Johnny, it's no wonder that Killingsworth has such a good reputation!
I would like to compliment your employee Shawn McClellan. He has been more than helpful today, and was more than professional. His customer service was great, he was on time and he listened to all my concerns, and answered all my questions.He contacted me within 24 hours of my requests online. I am a more confident homeowner now that I know what I need to do in order to keep my home safe. Please make sure Shawn McClellan's supervisor or Managers are aware of his commitment and dedication to his work and his great customer service. I will recommend Killingsworth to all my friends today.
I have been a Killingsworth customer for several years and currently take part in your annual termite service. I have always been extremely satisfied with your employees and your company.
I am writing today to let you know about the outstanding service I received by Cliff McLain when he came to my house on a service call, Sept. 10. I contacted your office Sept. 9, after being traumatized by something in the ceiling vent cover of my bathroom fan. I did not know what the creature was but it was alive and it did not belong there. My son and I could occasionally see something brown through the vent slats, but we could not figure out what was in there. The vent was shaking and popcorns were falling off the ceiling. We have never had critters before and I could only imagine a family of unwanted creatures living in my attic. I apologize for the drama, but at that point I was ready to pack up and move.
Cliff arrived a bit early the next day; he called to see if that would be okay, cust
"Earlier, I had a pleasant visit from one of your workers. His name is Phil Shapiro and he was courteous, knowledgeable, patient, and helpful. You are lucky to have an employee such as Phil, he is an asset to Killingsworth.
"Phil Shapiro is the epitome of customer service. He went well beyond expectations. He always greets you with a smile and was very sincere to our family. He came back to our home three times to make sure our concerns were addressed appropriately. I had asked him one of the times if he would help me with a 5 gallon water jug for our goats that live on our farm. The jug was very heavy but he was happy to do it. Not only that, on his second visit, he went to check on the water for us . How kind of him ! Because of Phil, we are very interested in your company doing the job we have been getting bids on. On a scale of 1 to 6, Phil is an 8!"
I just wanted to say how pleased we have been with the service your company has provided us over the years. We used you in another house we lived in for 11 years and now in our current home for 7 years. The technicians have always been professional, friendly, and punctual. I like that you notify me when its time to renew so that its one less thing I have to remember. Chuck Shaffer is here today doing my service and has done it for several years and he does a outstanding job and is a wonderful representative of your company.
I don't know why anyone would not want to maintain their home from termites when its such a huge investment. And because of your company, we have never had to deal with termites or the damage that can be caused by them. It also is a great selling point when selling your home to show potential buyers that you have been diligent in protecting your home.
Cathy Daniels - Waxhaw, NC
"I have been using Killingsworth for termite and pest control for several years now and I wanted to pass along praise for one of your technicians, Eddie. He has to be one of the most professional techs I've met. He's never late and does a thorough job each and every time. You should take pride in knowing that you have a great individual representing your company."
Kim Schrader - Huntersville, NC
"I just wanted someone to know how courteous, professional and understanding Andrew was on the inspection and quote he provided today. I'm not sure who his manager is, but I wanted to pass along this note anyway."
Just a note to say thanks for your terrific service..Jennifer did a great job explaining for me what would happen and the charges.Kelly Poplin came on time today and explained all about termites and your services, and then Johnny Arroba spent so much time explaining ideas to help in the future and answering all our questions. I also just found bag worms on my bushes and he helped with that also. I am just so thankful that I called Killingsworth first. What a pleasant experience!
Donna C. Rawls - Chapman Co.
I just received my yearly treatment for termite control and pesticide treatment. Ben, the technician, was right on time, which is important to me. He explained what he was going to do, and he did it expeditiously. He was all over my house cleaning spider webs (the ones he found) thoroughly spraying areas I didn't expect (my storage shed and fence areas), and examining my crawl space.
I've been with Killingsworth since I moved in five years ago, and I have not had even a remote problem with bugs or "critters." It is money well spent.
Mike and Debbie,
I want to take a minute to express my appreciation for the excellent service provided recently by Frank and Natalie.
Last weekend, we received a call from one of our largest clients in a panic because of termite swarmers in a sensitive area. Because it was late on Saturday, I called Frank directly. Frank immediately went to work attempting to get someone on site before Monday and stayed in frequent contact with me along the way.
Yesterday evening, one of my staff sent Natalie an email about a similar situation in yet another large client location. Even though it was almost 7:00 PM on Friday, Natalie responded within minutes with an offer to have on of your inspectors on sight around 8:00 on Saturday morning.
At Steritech, we constantly coach our teams to do something unexpected or above and beyond in order to deliver world class service. What Frank and Natalie have done are good examples of that. Though we make every effort not contact our vendors aft
Rod Harouff - Senior District Manager - THE STERITECH GROUP
"Everyone at Killingsworth is very helpful and considerate. I will recommend you to all of my friends!"
The Stevens Family
"Excellent job by Shawn and James. They did a great job with the treatment and explanations."
"I thought you should know how outstanding Tammy is at her job! Not only did she supervise the process at my house in Lowell, NC... she returned... ON HER OWN TIME to "Shop Vac" my basement to clean up the dust and dirt left behind. Her professionalism, caring attitude and attention to detail compliments your company. She always answers her cell and addresses concerns immediately. Thank you and she deserves a reward of some kind!!!"
Suzanne Buskist - Lowell, NC
In October 2008 I had your company treat my house for termites. I then waited until April 2009 to have the damage repaired and make sure that all the termites were gone. During that time I had mentioned to Archie Graham, my Killingsworth Environmental Technician, that my floors were squeaking sometimes in some areas of the house, which is approximately 10 years old. He had me schedule a moisture check and then he came out to go under the house with his moisture meter to check things out.
I thought your moisture treatment was just a way to make money and that he would go under my house and say I needed it even if it were not true. He found my black plastic to be back from the walls and my reading on his meter was within the safe range. He even made pictures with his cell phone of the underneath side of the wooden floors to show me that the termites had not destroyed those.
I was so impressed with his honesty, and he was always so helpful in dealing with the termites and offering
"I just wanted to send a note thanking you (Carlton Hamilton - Killingsworth Technician) for walking me through the details of the termite prevention contract and for treating the house and the yard. I realize most people only bother to say something when there's a problem, so I try to make sure I provide feedback when things go well. It was great meeting you and I'm very happy with the services I've received from Killingsworth from the start.
Feel free to forward this on to anyone in your company who might be interested in receiving feedback.
I scheduled an appointment for first time service with your company. My husband and I met with your rep. Phil Shipro at 9 a.m. on Wed. 6/24/09 and we were so impressed. I like the idea that your company give an exact appointment time and not a window between 3 and 4 hours. Especially, since this was rental property that we had to meet at. Phil was prompt, personal and very informative. It is because of his professionalize and knowledge that we decided to go ahead with your service.
Margo & Roger Hartjes
I just wanted to let you know how much I appreciate the great work you and your guys did.
You and Tony were very professional and answered all my questions regarding the treatment options available. I really appreciate the tips you gave me on improving the drainage around the house. Also Jay will be fixing the damage - thanks for the recommendation!
I also wanted to let you know what a great job John did treating the house. He was very respectful of me and my property. He was very polite and answered all my questions. It is clear to see that he is very knowledgable and enjoys doing his job. It is rare to see such a remarkable work ethic and maturity in a young man his age.
Thank you for making such an unpleasant surprise - like a hole in the floor!! - bearable. I have been recommending you guys to all of my friends and clients.