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Blessings Nick,
I just wanted to send this message to let you know that I got your card in the mail. I apologize for the delay in my response. I have been busy this past few days.
I just want to express my heartfelt gratitude for Mr. Rogers and all of you guys at Killingsworth! You don't even understand how much Mr. Rogers has blessed me and what sometimes feels like saved my life. I have been through so much over the past year - almost two years. Then, when this last incident occurred I thought for sure that I was just going to lose it!
Mr. Rogers stepped in and helped me and showed me grace and mercy at a time when I needed it the most. I am almost moved to tears even as I write this now. I am usually the one always giving and doing for others so when Mr. Rogers did what he did it felt so good to be on the receiving end for once.
Please continue to do the good work that you guys do, and continue to be kind to people because you never know who you will meet or how much of an impact you can have on a person that can truly be positively life changing.
Please pass this information along to Mr. Rogers. It has been my intention to call him and thank him again myself. If possible, will you forward me his email address so that I can personally thank him again myself. If not…please express my gratitude to him for all he has done for me!
Lastly, I hope we get to do another commercial because I really want to express to people how amazing he is and what the service has done for me.
Until next time…
Respectfully,
Adrienne Norwood
 "I just wanted to thank you and your company for the last eight years of service. From the purchase of new properties, service contracts on our 240,000 s.f. of buildings that support our race teams, maintenance of rental properties, Killingsworth is a valuable part of our property management team that maintains the various facilities for Dale Earnhardt, Inc. It is with quality, competent, and customer service based companies such as yours that we are able to maintain the high expectation level we have set for ourselves. We look forward to continuing and expanding our relationship for many years to come. Congratulations on your new adventure."
Cindy L. Sims - Director of Property Management (Dale Earnhardt Inc.)
Hi Killingsworth,
I own a rental property in Plaza-Midwood, Charlotte that is currently in your service. I lived in the home for 5+ years -- a well-maintained, renovated brick bungalow that was built in the 1940s. It sits on a decent size piece of property, on a street with large, beautiful mature trees. As you can imagine -- between age, renovation and trees, I would see the occasional pest.
In March of 2013, I rented the home to tenants, after the house sat empty for 90 days. I spent that time sealing cracks, fixing doors, re-painting, putting on a new roof and gutters, and much more -- before anyone moved in. During those three months (having doors open, roof lines exposed, etc), I did not see even ONE bug. However, it seemed as though the very weekend the tenants moved in, there were roaches. One or two, here and there. But they continued, and got worse. At this time, I decided to hire Killingsworth as our pest control company, due specifically to your "annual membership" structure that would allow us (and our tenants) flexibility in treatment; and also due to referrals from friends in the area.
Since the very day I contracted -- and the "every other day phone calls" I feel as though I am making to you, Killingsworth has been nothing but fantastic. Responsive, informative, kind, and helpful. You have supported me as the homeowner every step of the way - helping me explain to the tenants the process, and expectations, along the way.
Despite continued efforts for a pest-free home, I recently received yet another phone call from the tenants that there were more roaches. It was Memorial Day Weekend, a holiday. Hopeful but not expecting an appointment, I called Killingsworth and not only did you *squeeze* me in last minute -- at the END OF THE DAY ON A FRIDAY -- but you sent 2 techs, who supported me, yet again in my quest of pleasing the tenants without incident.
For this event in particular, and the previous 2 months of service, I just want to say a BIG THANK YOU. For making my life a little bit easier as a landlord, and for being a wonderful company who went out of your way. In particular, please thank the techs who came out on a holiday weekend to service the home.
I am grateful, and will not only continue the relationship with Killingsworth, but will recommend it!
Wow! We had our carpets cleaned this week by Killingsworth and we were blown away by the entire process. Randi was timely with following up with me based on your email. We were able to get it scheduled within the week and then Chris Helms did a fantastic job. He was courteous, respectful and very hard working. We had moved a lot of furniture out of the rooms to make it easier on him and he even offered to help us put the furniture back. We declined but were really impressed that he asked.
I couldn't be happier with my total experience with Killingsworth and would be happy to provide a reference or testimonial at any time. Thank you, Mike and Debbie, for running such a great operation. And thank you, Jenn, for connecting me with them.
All the best,
Annabelle
Kendell,
Thank you so much for reminding me that Killingsworth cleans carpet also. I am amazed at how good the carpet looks. The guys that came to clean the carpet did an awesome job. I never thought the carpet could look that good again. They were very professional. One room they cleaned in the dark and still did a great job. Awesome Awesome Job guys. Thank you so much Rhett and Chris for coming out so late and still doing such a great job. You didn't seem rushed or pushed to get the job done. You both took your time to make sure the job was done right. And it was all through the house. If I ever need carpet cleaning again I will call on Killingsworth to do the job.
Thanks again,
Very satisfied customer
Diane Clinton
It is so easy to work with your staff. Kevin C., our mosquito and red ant guy, is so accommodating, friendly, and extremely courteous. And the girls in the office are great, funny, and helpful. I Recently had Chris Helms here to do carpets. He is a nice guy and did a great job and he's very professional. Then you have Rhett...I have worked with him on a few projects in our home...he is so knowledgeable and the epitome of customer service! Thanks to you all, and anyone I missed! :)
Therese Baron
Hi Andrew and Eddie,
I would like to let you both know what a great job Jon Allen did. I am just so impressed with his customer service and the entire Killingsworth process that I had to let you know! I was looking for a lawn care service due to a large amount of weeds in my yard. I went online and requested a quote from your company and 2 other companies. Jon called me that day around 7pm and everything he told me he would do, he did! That was 3 weeks ago…and I still haven't heard back from the 2 other companies. He was so patient with me and answered every single question I had. He said he would call his supervisor and call me back with questions he couldn't answer. Jon helped me with setting up an account online, making my payment, getting the first appointment scheduled! And within a week you all were out and treating my yard. IMMEDIATELY my yard looked AMAZING!!!!! Thank you for such a stress free process! And please make sure to recognize what a great job Jon is doing for your company!
Thanks,
Kara Melius
Rhett,
It has been a pleasure working with you and Killingsworth so far. I believe you and your folks are very customer service oriented, and all of you appear to take pride in what you do. Like I mentioned to you early on, this should be a partnership between us, and this is only the beginning.
You have a young man named Jeremy who is such a nice person, and he is a real pleasure to work with. You should be proud of Jeremy because he is exactly the kind of employee I would want representing my company. Please recognize Jeremy, and you can share this E-Mail with your management as well. Also, thank Jeremy again for us---You need more employees just like him!
Thank You All!
Richard M. Lowe
Dear Rhett:
We had been having problems with high moisture content in the crawlspace of our home for several years. In December the termite inspector suggested we investigate buying a dehumidifier for the crawlspace.
An employee of Angie’s List sent me 4 companies that listed moisture fungus/mold remediation as a service. I called 3 or them including Killingsworth. I spoke with Randi, and she made an appointment for the next day with Brian Sammonds. He looked at our crawlspace and made recommendations to alleviate the moisture problem. Brian gave us a price and explained everything that would be done. He left a telephone number so we could call when we made a decision. There was no high-pressure sales tactics. I called Brian the next day with more questions. After discussing the recommendations with our son I called Brian again, and we set a day and time for the work to begin.
Jeremy and his crew worked at our home for 2 days. They took all the steps necessary to remove the fungus and solve our moisture problem. Jeremy is a polite and knowledgeable employee. He never failed to answer all my questions and did everything I requested. He went above and beyond my expectations to get the task completed. He is a credit to Killingsworth.
We especially appreciated the guarantee on the crawlspace work. No other company I spoke with offered one, and that feature helped influence our decision to use Killingsworth.
As part of the fungus/mold remediation in the crawlspace Killingsworth cleaned our carpets, too. Carpets are the largest filter in a home which can hold mold spores. Therefore, it was critical for great indoor air quality to have them cleaned. Brian B. performed the cleaning. He consulted with me about a problem I had in one room and offered a solution. He did a great job and I am very pleased with the results. I would use his services again.
We appreciate your help with the alarm system, Rhett.
I would recommend Killingsworth to my friends.
Sincerely,
Libby Eudy
Good Afternoon,
After I spoke to you on the phone I (we) just wanted to shoot you a note to commend a couple of your employees. They work out of your Mint Hill office. Early Friday afternoon My wife Dianna - with her mother in the car and my Daughter with one of my nieces in her car following my wife - had just finished some shopping. They were on their way to meet up with me for lunch. As I understand, your two employees just happened to be the two vehicles in front of Dianna's car. The traffic light changed to green for their turning lane to go onto Matthews Township Parkway they made the turn, but when Dianna was going through, a car from the left was trying to put away a cell phone and didn't see the red light. His car hit Dianna's car just at the rear door and tire on the drivers side. It spun her car around 180 degrees, and she ended up looking back at my daughter and niece in the car behind. Yes
they saw it all!
As I understand it your sales rep. Brian saw it as well and Johnathon heard the impact. They went back to the wreck and helped on scene untill Matthews police and EMS arrived and took over. Jonathan, having served with Idlewild VFD, got into my wife's car and restrained her mother's neck as best he could to prevent any further injury all the while trying to calm them both.
We thank you again for all you did. Thank you Killingsworth for hiring and having these kind of men on your payroll. It says a lot about your company.
Sincerely yours,
Dianna and Tim Davis
Carlton -
I want to compliment you and your team on your outstanding service this past week. It's not often that we receive service this good, especially not for problems this complex. But things went far more smoothly than I could possibly have imagined, especially given the very short time frame we had to deal with the problem. I called Monday morning with my suspected problem, and you diagnosed and treated it by end of day Wednesday, helping me significantly reduce the associated stress on my family. Everyone was very professional, thorough, and careful with our home and property in providing their service, including the first fellow with the dog to diagnose our problem, the team of 2 that provided the day of heat treatment, and the fellow with the follow-up clearance dog. Your personal attention to the one minor snag along the way also says a lot about your commitment to us as a client and we truly appreciate that.
Some of your competitors tried to use scare tactics when I made inquiries about their services, but your company was thoughtful and supportive from the very first call. We are also grateful that your company has developed a method for partial home treatments, which felt really appropriate in our case and was not an option with some of your competitors. It allowed us to manage the problem without ruining the holidays.
I've spent years running very large service organizations across different industries and so know what it takes to make things feel seamless to a client. I wanted you and your team to know that you achieved that goal with us. Please share our sincerest gratitude with them.
Thank you and happy holidays!
Sally
Mike,
Thank you SO very much for sending your restoration guys, Bryan, Jessie, Tony and Saahid, out to clean our carpets today! That was so incredibly thoughtful and generous of you! And we really appreciate it. They did a wonderful job! I scheduled it the same day I had Cliff's guys, Nate and Brad, out to start on the termite drilling, so that I was able to meet and thank Bryan and the guys in person. While Cliff was there my mom literally broke down in tears as she was telling Cliff about her battle with the ants at her house and that since Cliff and Brad were there the last time, she has hardly seen any. And that just goes to show that what ya'll do is more than just pest control, it truly improves people's quality of life.
I know it is redundant, but I really commend you on the people that you have hired because they really are wonderful people. And it says A LOT about you and your wife Debbie, as owners, because your staff holds you in very high regard! My brother, Nish Patel, stopped by our parents house as your guys were there and he mentioned that he actually knows you…so what a small world! Regardless, I just wanted to personally tell you a very big Thank You from the bottom of my heart!
And as I stated before you now have, not one, but two customers for life!
Thank you very much,
Natasha
Dear Killingsworth Owners,
First of all, let me say KUDOS to you for hiring not only smart and resourceful folks, but also compassionate and genuinely all around nice people that are willing to go above and beyond their job description! That is so important especially since these folks are walking through our home, often unsupervised. Which brings me to the reason for this email. We were with another pest control company and were not happy with our results, so I started to investigate other companies when I came upon Killingsworth. Although Killingsworth was almost double what we were paying, we decided to give them a try...and boy are we glad we did! We could not have asked for better service from your Manager, Cliff McLain, and his team of techs: Danny (a couple of years ago), Nate and Brad! Cliff has become a friend to our entire family! His customer service, knowledge and get-it-done attitude has been inspirational and made us customers for life.
Most recently, my parents house had a VERY large hornets nest and I called Cliff to see if he would be willing to take care of it for my parents and just bill me. Without hesitation he accepted and sent someone out to take care of it, and even had the tech follow up with us! That is great, thorough customer service. This past week, while my parents were out of the country, I went over to check on their house and clean, and I noticed ants. Again I called Cliff, and he and Brad came out and went in the crawl space to find over 5 large ant nests and...TERMITES! Cliff's willingness to help me and my parents, resulted not only in yet another pest control contract but also a large and costly Termite contract and, ultimately, another Killingsworth customer for life!
So, thank you for hiring knowledgeable and helpful people such as Cliff, and his team of heroes: Nate, Brad and Danny! I have yet to meet someone from your company that is not friendly and helpful. Even the folks in your home office are awesome! I can't say enough nice things about your people, and it shows that Killingsworth takes pride in the folks they hire! So thank you!
Your Customers for Life,
Sach and Natasha Patel
We recently engaged in your pest prevention program (for spiders
specifically) and have had the pleasure of working with Alan Couick as
our Killingsworth technician. He has came out several times for
treatments and we've always had a good experience with him. He has
great people skills and is very good with my children and pets. He's
also very through in his applications and always meets our
expectations.
When I receive good service I like to make it known because it doesn't
happen very often with the groups we work with.
Regards,
David Mixon
I want to let you know that Michael Bailey is a top notch employee and professional. Mike has been our service technician for some time now. In fact, he services several properties belonging to my family. I don't know how that happened, but it has been a great relationship. Whenever my family needs Killingsworth, we are confident that we'll get great service and treatment.
Arthur Griffin Jr.
Mike and Debbie,
I want to thank you for building a great team of professionals. A few weeks ago we met Jorge who did a termite inspection so we could refinance our home. Then last week we had the lawn treated, crawl space done to prevent termites, the interior of the house done to stop insects and even had "Lady" check out our home for bedbugs.
Jorge is a wonderful man to work with and took time to explain and answer any questions I had. Chris, Alan and Kendell worked hard and I appreciated their knowledge. I felt comfortable with them in my home since they appeared to be of high integrity and honest individuals. I met Sam who looked at and estimated work to be done in the crawl space. She explained what needed to be done and answered all my questions. All these folks are very enthusiastic about working with Killingsworth Environmental, and I am pleased you sent such fine people to help us.
Don Martin
I need you to know that Mr. Mendiola, Manager of the Gastonia Store is spot on with his service, managing his employees, and taking care of the us, the customers. I am in customer service, and I was so pleased to see someone in management serve and get the job complete. He was on time, thorough, explained what he was doing, and was a joy to have in our home. Thank you so much for your service.
Matt Crabtree
Kings Mountain, NC
I am on a yearly contract with Killingsworth for pest control and my termite warranty and have been since 2007 when we purchased our home. Killingsworth actually reached out to me to schedule (several times if I'm being honest as I didn't respond to their first call right away like I should have and it slipped my mind) the visit as we were nearing the end of the previous years contract. Once I finally did call them back, I was able to schedule a morning appointment for the middle of the following week.
Mike was the tech that performed our service. He arrived a couple minutes early and rang the doorbell at exactly the scheduled time. He reviewed the purpose of the visit and the accompanying paperwork, and did a soft sell for some additional services (bed bug warranty and their carpet/upholstery cleaning services) that I didn't accept. I don't mind the upsell attempt, not only because I understand that every business desires growth but I appreciated that Mike clearly explained the offer but didn't make it a high-pressure thing. We'd had Killingsworth out for a maintenance visit about a month earlier but were still having some issues with earwigs. I discussed this with Mike - he asked about any issues so I didn't have to bring it up myself - and he said he'd apply an additional perimeter of a granule product they've found to be effective. He also checked with me to make sure there weren't any areas that I needed him to avoid applying product in b/c of kids or pets.
I didn't follow him around but just seeing him as I worked on my computer he seemed to do a very thorough job and took time to get into the dark corners. On the outside application, he even caulked around some of the exterior electrical boxes to further reduce entry points... not sure if that's part of the standard service or not but I appreciated it.
I've been with Killingsworth for many years and expect I'll remain a customer for years to come as well.
John Miles
Hi Eddie,
I understand that you are Ben's manager.
Ben treated my home last Friday, and I want to let you know what EXCELLENT SERVICE/CUSTOMER SERVICE he provided.
After a few years of DIY pest control, I decided to have a professional come in due to unknown droppings in the garage. When Ben arrived, he introduced himself, made sure I was the homeowner, and after a few procedural explanations, proceeded to go about his job.
I asked "tons" of questions and he answered every single one with patience and the knowledge of a true, experienced professional. I was really on edge, but by the time Ben left, I felt as if a huge burden had been lifted from my shoulders.
I want to let both Ben and you know how much I truly appreciated his professionalism, attention to details and the gravity of my concerns. I cannot say enough good things about what an ABSOLUTLEY SUPER JOB Ben did!!
I will most certainly tell others of the excellent service/customer service provided by - and the professionalism of - Killingsworth Environmental!
Thank you so very much!
~S. Crank
P.S.: Ben identified the mystery droppings as...lizard!
Hi Eddie,
I just wanted to pass along what exceptional customer service we received this afternoon from Rhett Butler to resolve our issue with our A/C. Even though he was on vacation he answered my call and immediately had Jeremy on the phone. He talked my son through what to check in the crawlspace, but it was not the problem so Carl showed up at our house and found that it was a wiring issue. He had our A/C up and running in a matter of minutes. I just can't say enough how wonderful your company is and how polite and caring everyone is, including you. We are so happy to be your customers. I will be pleased to pass along a reference to our realtor who sold us our home, because she will be happy to give your company referrals in the future.
Thank you so much,
Sue Solberg
I recently got to meet some very nice men. It wasn't because I wanted to, but because we had termites visit our home.
My hats off to the following men: Clifford McClain, Brad, Nate and Tim. These men where honest, professional, and respectable when they performed the termite service, and I hope and pray you have 50 more like them. So here is one to add to the pot of blessings.
Sincerely,
Susan Herring
Hi Elizabeth,
Just to let you know a great crew finished the crawl space work this evening. It Looks so different. They even added to the crawl space door so it is now tightly closed, and sent the dead snake off in the dumpster with the removed insulation. The electrician should be here about noon tomorrow to make a permanent outlet. The dehumidifier is running now on the existing outlet used for the dry well pump. Very quiet. Thanks for pushing us to do this. Glad we followed your suggestions. We found a few more dead bugs, and since Friday night, no more big live roaches seen. Still waiting to see if they know they are not welcome. Will see you around, we hope.
Ernest S. Cox
I wanted to let you know how impressed my husband and I were with Kendall and the professional, caring way he handled our home inspection. He is very knowledgeable of his trade and truly knows what he is doing. Kendall took the time throughout the inspection, to explain certain things to us and this certainly helped calm my fears. Kendall is a wonderful example of what customer service should be. Your company has a very good representative! Thank you for caring.
Jane Small
Hi Kendell,
I just wanted to let you know what a great job Mike Rogers and Logan did when they worked on the thermal remediation in our home. They were courteous, kind and professional. They conveyed such a degree of skill and professionalism that we felt entirely comfortable with them in our home. They also took the time to answer any question we had and we really appreciated that. Would you be willing to let Mike and Logan's boss know that my wife and I were very pleased with their work?
Sincerely,
Matthew Hanrion II
I just wanted to let you know how much I appreciate the great work you and your guys did.
You and Tony were very professional and answered all my questions regarding the treatment options available. I really appreciate the tips you gave me on improving the drainage around the house. Also Jay will be fixing the damage - thanks for the recommendation!
I also wanted to let you know what a great job John did treating the house. He was very respectful of me and my property. He was very polite and answered all my questions. It is clear to see that he is very knowledgable and enjoys doing his job. It is rare to see such a remarkable work ethic and maturity in a young man his age.
Thank you for making such an unpleasant surprise - like a hole in the floor!! - bearable. I have been recommending you guys to all of my friends and clients.
Sincerely,
Susan Anderson
Nick....I wanted to follow up to say thanks to YOU personally for coordinating with Richard to take care of the pest issues in our rentals and at my house!
Really nice guy...very professional....clear about what he was going to do, wanted to make sure he knew exactly what my expectations were at my house. Kenny (my husband) was supposed to be available to Richard for all 3 properties and was running late, but Richard cruised on without him and knew exactly how to handle all of the women (especially one), in a quick and VERY diplomatic way!
He was also very respectful of my time and realized quickly that it was not a good time to talk about details of an upcoming contract renewal (I was packing to stay with my brothers kids for a few days) so he suggested that I call him at my convenience, offered me his phone number (since it was our first encounter), and told me to drive safe to pick up the kids.
Nick, thanks for your help and for Richards!
Nice to always be able to depend on the Big K!
Robin E.
Good morning
I am getting ready to wrap up my management of Autumn Park effective 6-6-2012
Having said that there is only one vendor that REALLY sticks out in my mind for the service offered, response time and professionalism- Killingsworth is that company- I have truly appreciated working with your associates in my time here
Melissa Chaney has been absolutely wonderful to deal with: I know I drive her (and others) crazy with duplicate requests; billing questions and the list could go on and on but SHE NEVER shows or reflects anything except a genuine desire to help me -regardless of the situation: She is always prompt, professional and SO patient which I can say I appreciate more than anything
I feel the same way regarding Matt: He is always on time, always has his information together and never leaves without touching base with a team member and communicates findings clearly- He is also a consummate professional! I appreciate working with both Melissa and Matt- they are absolutely wonderful and TRUE assets to your company- Matt is a pleasure to talk to, very easy going and even on the hottest and busiest days: He still smiles when he comes through the door- he has a great attitude-
We also recently got a new guy on the weekly pest sprays: He just started about a 4-6 weeks ago - I cannot think of his name but he is also absolutely wonderful! Very kind, patient and awesome at communicating findings with me- He is so nice- There are days that I am running crazy and he is always calm, kind and easy to talk to - He actually makes me feel more at ease even though the day is hectic- He is very thorough and he will ask me the next week if I had call backs on those units with special case circumstances or tough to please residents!- This guy is also great with the residents too! I have had a couple compliments on him and for him leaving notes that pest control was completed in particular homes- That extra step goes a long way for us in the office!
I really appreciate working with these 3 people and I will miss working with them when I go- I rarely send notes like this because I am a very hard grader when it comes to the vendors I deal with because I feel with over 580 units; dealing with so many vendors: I must ensure we are holding all vendors feet to the fire- That is my job- But I never have that need with you guys- because of Melissa, Matt and now this new guy- they have made my life a WHOLE lot easier and I am glad we made the switch to Killingsworth from Action Pest for ALL of the service needs of our site-
Thank you for your time and thank you for backing up the promise that I would be in good hands when I signed the 4 contracts - I have been! I appreciate it!
I am sure Autumn Park will continue this excellent business relationship even with me handing over the management to a new manager- You guys are awesome and we appreciate you and especially the 3 associates dealing with us daily!
THEY are TRUE assets!
Lydia Robertson
Property Manager
Autumn Park
We just wanted to let you know what a great job one of your service men did on our home and yard. Michael Pearce was so thorough, professional, and pleasant. My wife had recently been stung by a yellow jacket which caused a severe reaction and a trip to the ER. Michael searched diligently for the nest and was able to find it.
Thank you,
Percy Burns
I just received my yearly treatment for termite control and pesticide treatment. Ben, the technician, was right on time, which is important to me. He explained what he was going to do, and he did it expeditiously. He was all over my house cleaning spider webs (the ones he found) thoroughly spraying areas I didn't expect (my storage shed and fence areas), and examining my crawl space.
I've been with Killingsworth since I moved in five years ago, and I have not had even a remote problem with bugs or "critters." It is money well spent.
Vince Rock
Mike and Debbie,
I want to take a minute to express my appreciation for the excellent service provided recently by Frank and Natalie.
Last weekend, we received a call from one of our largest clients in a panic because of termite swarmers in a sensitive area. Because it was late on Saturday, I called Frank directly. Frank immediately went to work attempting to get someone on site before Monday and stayed in frequent contact with me along the way.
Yesterday evening, one of my staff sent Natalie an email about a similar situation in yet another large client location. Even though it was almost 7:00 PM on Friday, Natalie responded within minutes with an offer to have on of your inspectors on sight around 8:00 on Saturday morning.
At Steritech, we constantly coach our teams to do something unexpected or above and beyond in order to deliver world class service. What Frank and Natalie have done are good examples of that. Though we make every effort not contact our vendors after hours, it is comforting to know that swift action will be taken when we contact our termite remediation partner.
Please take a moment to recognize Frank and Natalie, in any way you see fit, for providing us and our clients with a world class level of service. Thanks in advance.
Regards,
Rod Harouff, Senior District Manager
THE STERITECH GROUP, INC.
Hi! I am a current customer and just wanted to say how pleased I am with the recent service provided. I have been a pest and termite customer and now I'm a mold customer too :)
Ben came out to do the annual termite inspection and found some mold growing in our crawlspace. He referred me to Joe Barnes who provided excellent assistance and customer service. Fred did a great job with installation and then Rhett came out today and inspected everything and answered all of my questions.
I appreciate the professionalism all around and will refer you to everyone. Thank you!
Julie King
Furry-Baby Fashions Pet Collars
Just wanted to let killingsworth enviro-klean know since tap insulation has been put in our home, we save on average $40 a month on power not to mention savings on our gas bill,also no more mice in our attic. Thanks for the neat and professional job.
Cliff Mclain
Mike and Debbie,
We have always received excellent service from your technicians,
as evidenced by the fact that we have renewed our contract
with you for three years now. That being said, we wanted
to let you know that the service your technician provided
on Tuesday was not just excellent but exceptional. He was
professional and did an outstanding job. He went above and
beyond what we had come to expect from your company. He
used silicone around our outside outlets and treated the
outside doors and window frames as well as the usual indoor/outdoor
treatment usually provided.
Again, we have always received excellent service, but
his attention to detail and going the extra mile was so
impressive we felt we had to let you know what an outstanding
job your technicians do.
Ron Dearing
Mike and Debbie,
I want to take a minute to express my appreciation for the excellent service provided recently by Frank and Natalie.
Last weekend, we received a call from one of our largest clients in a panic because of termite swarmers in a sensitive area. Because it was late on Saturday, I called Frank directly. Frank immediately went to work attempting to get someone on site before Monday and stayed in frequent contact with me along the way.
Yesterday evening, one of my staff sent Natalie an email about a similar situation in yet another large client location. Even though it was almost 7:00 PM on Friday, Natalie responded within minutes with an offer to have on of your inspectors on sight around 8:00 on Saturday morning.
At Steritech, we constantly coach our teams to do something unexpected or above and beyond in order to deliver world class service. What Frank and Natalie have done are good examples of that. Though we make every effort not contact our vendors after hours, it is comforting to know that swift action will be taken when we contact our termite remediation partner.
Please take a moment to recognize Frank and Natalie, in any way you see fit, for providing us and our clients with a world class level of service. Thanks in advance.
Regards,
Rod Harouff, Senior District Manager
THE STERITECH GROUP, INC.
Dear Killingsworth:
I just want to tell you how impressed I am with the service we receive from Johnny Arroba.
Johnny does a great job of making sure we understand the problems and potential problems of pests that may impact our household. He is always though and professional. I consider his service as an integral part of my effort to protect my family.
Best regards,
James and Martha Nass
I just wanted you to know how pleased we were with the service we received
over the past month. We discovered at the end of July that
we had a moisture problem in our crawl space. Immediately
we began to research what we needed to do. We already use
Killingsworth for our pest control. I had heard on the radio
about your crawl space care.
I cannot say enough about your customer service, workmanship,
and follow-up care.
I called and we had an appointment with in a short period
of time. I talked with a very pleasant young woman about
scheduling the appointment. I was a little nervous about
the cost and what this project would entail. She immediately
put me at ease.
On July 25th, Nick Baughn came out and gave us an estimate.
My Husband and I discussed the estimate and decided with
little effort to choose Killingsworth. I was very pleased
with the price.
On August 10th the technicians (sorry I don’t remember their
names) were there to begin the job. They told us that they
would be here for a while, and they were not kidding. It
was a big job. These gentlemen were very pleasant. At the
end of the job they told us that they were done. I waited
until my husband got home to go check it out. I could not
believe what a good job they did, I don’t know what I expected,
but I am very pleased."
Thanks,
Melissa & Kenneth Troutman
My wife Lillian and I just wanted to thank you and your Team for the terrific job you did encapsulating our crawlspace at our home in Cornelius. Aaron Pressley accurately and clearly explained the process and very professionally marketed the program. He was also very responsive to our questions and in dealing with a minor problem that did occur after the job was completed.
Alfredo "Fred" Guiterrz and his crew worked extremely hard to get everything done on schedule. They appear to have done an outstanding job -- I can't wait to get back home to check things out personally, as I was having foot surgery at that time and could not do so before they left. The crawlspace was left spotless and just looked awesome. Fred and his colleagues handled themselves professionally at all times, and as I said before, consistently worked very hard. When they left the finished job, they had cleaned up completely.
As you know from our conversation, we are long time Killingsworth Customers, so we appreciate you working with us to get this project done. Your people represent you well and it would be our pleasure to provide a reference for you in the future.
Best Wishes,
John Regan, Cornelius, NC
My sister told us about your company when we were at her house in Lake Norman for a party. I don't really remember how it came up, but as an avid WFNZ listener, I put the commercials with the Big Green K.
The economy has hit us especially hard and have endured bugs in the house for a few years because we couldn't afford to pay for a service. We had a little extra money this year and thought a real luxury would be to eliminate bugs. I just want you to know that not only are Eddie Helms and Alvaro a real joy to work with, but everything that they have said, that have done. That is the reason we are Big Green K for life.
I love your company, the people, and your commercials. By the way, my wife is blonde and the Mosquitos love her more than me, as outlined on your commercial.
May God richly bless you and all your people and you can always use me for a reference.
Chuck S.
Just a note to say thanks for your terrific service….Jennifer did a great job explaining for me what would happen and the charges…Kelly Poplin came on time today and explained all about termites and your services, and then Johnny Arroba spent so much time explaining ideas to help in the future and answering all our questions. I also just found bag worms on my bushes and he helped with that also. I am just so thankful that I called Killingsworth first. What a pleasant experience!
Donna C. Rawls, Chapman Co., Charlotte, NC
I want you and your staff to know that your crew did a great job. I have worked in the trade industry since retiring from the navy in 1999 and retiring from Duke Power in 2010. I have seen many trades work while working out of my bucket truck in the past. I think that your company is very well managed and they have built excellent employees within their company.
Jeremy and his crew did a great job and they cleaned up every day as well. We had XXXXXX Insulating Company come out on Monday and spray insulation in the attic. They took no precautions and sprayed insulation all over the living space of the house. My wife spent 2 days cleaning up, and thanks to the HEPA filter your guys placed in the house we were able to get it cleaned up. I looked in the attic and don’t like the fact they sprayed uneven and spotty, they also did not put the bats back over the door and that was letting hot air into the house. While Jeremy was talking to me that afternoon he told me that you guys do a tap insulation and I would like to know more about that process. I will be using your company for a long time. Please pass this along to your staff.
Thank you,
Dale Sullivan
We have just renewed our contract and had the initial service preformed by your service tech, "DJ". This is a most pleasant, courteous, and professional young man who did an excellent job. You are most fortunate to have him as an employee. Thanks again for a job well done.
Dave and Martha Bumgardner - Denver, NC
Your technicians just finished their installation of your crawl space care service at my residence. I just wanted to contact you and commend you on the work your technicians did. Both days they were on time extremely conscientious and overall I could not be more satisfied with their work. I was also completely satisfied with your salesman, Eddie and also the technician who did our termite service this year. After this experience, I will certainly recommend this service to my neighbors, friends and colleagues. Keep up the good work.
Best regards,
Greg Poole
I am writing to let you know how pleased I was with the work that Jeremy and his crew recently did at my home. I was surprised when we were told that the vapor barrier only covered 60% of my crawl space and we had a mold problem. Within a week, we had your team perform the suggested treatment and they did a great job. Jeremy called me to let me know that he was on the way, and kept me updated throughout the process. The electricians and the contractor (Mike) that ran the air pipe for the furnace were all punctual and professional.
Jeremy and his crew worked all day long and were very thorough. I am pleased with the results. Killingsworth has serviced our home since it was built in 2003 and will continue to do so in the future.
Thank you,
Steve Cardinale - Mint Hill, NC
I just wanted to say how pleased we have been with the service your company has provided us over the years. We used you in another house we lived in for 11 years and now in our current home for 7 years. The technicians have always been professional, friendly, and punctual. I like that you notify me when its time to renew so that its one less thing I have to remember. Chuck Shaffer is here today doing my service and has done it for several years and he does a outstanding job and is a wonderful representative of your company.
I don't know why anyone would not want to maintain their home from termites when its such a huge investment. And because of your company, we have never had to deal with termites or the damage that can be caused by them. It also is a great selling point when selling your home to show potential buyers that you have been diligent in protecting your home.
Thank you,
Cathy Daniels - Waxhaw, NC
I just want to take a few minutes to commend Fred and his partner for an excellent job. They were friendly and informative about what was going on. Fred took me under the house to explain the dehumidifier. He showed me the sealed vents and caulked joints. He also explained how he cleaned the joists.
I am quite confident my mold and moisture problems will be abated significantly by what they did. They left the crawlspace cleaner than some of the homes I've been in!
I will be your number one PR guy in this neighborhood. I am glad I went with your company.
Vince Rock - NC
I have never seen someone like Concepcion who cares so much about providing a good service to a client. He's an excellent guy. I'm very impressed. I was very hesitant about using your company because I've never heard of you and because of the price, but I was referred by a friend, and after meeting with Concepcion, I realize how valuable you are by your employees. Congratualtions on such a great group of people.
Michael Awada - Charlotte, NC
I have met two of your amazing employees and they are both WONDERFUL!
Chris Woodby said he would arrive at 3:00 pm, perhaps a bit later (which I said was not a problem)...he was here early! Who is every early for an appointment! He was through, clear, did a great inspection. Did a wonderful job of articulating my choices - I told him I called to organics only. He wanted me to know the price difference - I totally respected that - so I knew the options. He was pleasant and friendly, and down to business.
Randy was my service person. I teased him that he must have heard the alarm go off as he rang the doorbell at precisely 2:00 pm. Again, he was cheerful, friendly, knowledgeable, carefully fully explained what he would be doing - being clear that all products were natural, what the scents that would be left would be, what to expect and when to call if the situations continued. He went over it all once again when he was complete.
Both were stars. If these to individuals speak for the entire company, you are truly blessed. I can't speak highly enough of the service I received.
Roberta Binder - Black Mountain NC
I just wanted to send you a quick email to say that we really appreciate the great customer service we received today. We were outside this afternoon when our dog started playing with a mouse bait station that your employee placed in the garage when he did our termite and pest treatment a couple of weeks ago. We didn't know whether the bait station was toxic to the dog, so I called your 800 number and then left a message at the after hours number. About half an hour later one of your employees, Frank McKee, called back and explained how the bait station works and he gave me the name of the chemical it uses. He was very friendly and didn't seem to mind at all that we had interrupted his Sunday evening. He acted genuinely concerned about the dog and wanted to make sure everything was ok.
We took the dog to the vet just to be safe, and she explained that the bait station you guys use is the safest kind for pets and she didn't think there was any way our dog could have eaten any of the chemical out of it. She also said that even if the dog had eaten some of the chemical, because of the type of chemical you use it would be more of a choking hazard than a poison concern, which was good to hear.
We will definitely be calling you again next year when it's time to renew our contract.
Thanks again,
Nick Cushing
I just had to take a moment to tell you what a wonderful experience I had with Killingsworth! Johnny was so professional and yet put me right at ease. It is obvious that he has a great customer service mentality and attitude – which is rare these days. I have to say that in these difficult times, $300 is a lot to spend for pest control. But Johnny was so thorough, that he made the cost worth it. With employees like Johnny, it’s no wonder that Killingsworth has such a good reputation!
Kind regards,
Melissa Crump
I would like to compliment your employee Shawn McClellan. He has been more than helpful today, and was more than professional. His customer service was great, he was on time and he listened to all my concerns, and answered all my questions.He contacted me within 24 hours of my requests online. I am a more confident homeowner now that I know what I need to do in order to keep my home safe. Please make sure Shawn McClellan's supervisor or Managers are aware of his commitment and dedication to his work and his great customer servie. I will recommend Killingsworth to all my friends today.
Sincerely,
Charmaine Oates
I have been a Killingsworth customer for several years and currently take part in your annual termite service. I have always been extremely satisfied with your employees and your company.
I am writing today to let you know about the outstanding service I received by Cliff McLain when he came to my house on a service call, Sept. 10. I contacted your office Sept. 9, after being traumatized by something in the ceiling vent cover of my bathroom fan. I did not know what the creature was but it was alive and it did not belong there. My son and I could occasionally see something brown through the vent slats, but we could not figure out what was in there. The vent was shaking and popcorns were falling off the ceiling. We have never had critters before and I could only imagine a family of unwanted creatures living in my attic. I apologize for the drama, but at that point I was ready to pack up and move.
Cliff arrived a bit early the next day; he called to see if that would be okay, customers love that. Early is especially wonderful when you are afraid to go into your master bathroom and are contemplating moving. The attic checked out okay with no evidence of any life form then or previously. That left the bathroom fan vent. I asked Cliff if he would mind taking a look at it since that is where the excitement started. I had a feeling this was not going to go very well for either of us, but Cliff agreed with a smile and went into the bathroom to remove the vent. I, on the other hand, went to the far corner of my bedroom to observe from several yards away. At first Cliff could not see anything, but a few seconds later he said, “Oh, I think I have something.” It was a bird that had been sucked up into the fan and died. It was wedged in there. Cliff asked me for a screwdriver and, God bless him, he removed the fan, then removed the bird, he strategically placed the bird in the trash so I could not see it, then, as if all of that was not enough, Cliff cleaned the fan that had twelve years worth of dust and dirt stuck to it, then he put it back in the ceiling. It worked perfectly after that. It was definitely not working while the bird was stuck in it.
Now, other than feeling terrible that my house killed an innocent bird, I was thrilled and asked Cliff what I owed him. He said, “nothing.” What? He just kept me from having to move and he saved me sleepless nights and tons of stress. I told him that I very much wanted to pay him, but he still refused. He told me that he was happy he could help and he hoped I had a wonderful weekend.
Well, I am a single mother of two who is clearly not good at dealing with certain household issues. I must have had that look about me when Cliff arrived at my house. There is something I am actually good at though and that is recognizing outstanding customer service when I see it. I manage over 100 brokerage customer service reps at one of the large Charlotte banks. I know what it is like to have superior employees who go the extra mile for their customers. I also know, unfortunately, what it is like to have reps who just want to get through the day. Cliff McLain is absolutely fantastic. He went so far above and beyond to help me. He stands out and provides the kind of service that makes customers tell their friends, family, church friends and coworkers that they need to start using Killingsworth for all of their pest control and other such needs. That is exactly what I have done. You have gotten some major word of mouth advertising from me and it is all because of Cliff. Please pat him on the back and thank him for me. I so very much appreciate what he did.
Sincerely,
Kristy Whittington - Matthews, NC
"Thanks for stopping by to see how the job went with our crawl space. We were impressed with the entire crew that worked on our crawl space. They were very professional and worked extremely hard in a very difficult, tight crawl space. Our crawl space has gone from wet, moldy and disgusting to clean and dry. Our entire home smells fresher as a result. Thanks to everyone at Killingsworth Environmental for a job well done."
Doris & Joe Castevens
"I just want to say thank you to Ronnie Pressley who first contacted me about Killingsworth environmental services. His approach was of genuine concern for the quality of my home not in making a sale. I have had the dry ice mold treatment to my home as well as the mosquito and pest control service. I can not say enough about the respectful courteous efficient and thorough job performed by both Johnathan and Ricky. The service speaks for itself. I have had no problems since contracting this company. Please command these fine gentlemen. They represent your company well with meritous values."
Cheryl Morris - Black Mountain
"I have been using Killingsworth for termite and pest control for several years now and I wanted to pass along praise for one of your technicians, Eddie. He has to be one of the most professional techs I’ve met. He’s never late and does a thorough job each and every time. You should take pride in knowing that you have a great individual representing your company."
Kim Schrader - Huntersville, NC
"My wife and I just had our house treated for pest control. Your technician, Chuck, was very good. I couldn’t have ask for better service. When he started he explained every thing as he went along. He treated the whole house inside and out and even knocked down the cob webs outside and explained to me about the spider eggs in the webs. I guess the best way to say it is that we feel very good about the service we received and were very impressed with Chuck's professional service. If we ever need anything again Killingsworth will be the first and only place we call. Thank you all and Thank you Chuck for a great job."
Lewis E Andrews - Charlotte, NC
"My name is Latricia Hunter, Chuck your technician just left my home. I wanted you to know that he has provided great customer service today. I enjoyed talking to him. He was very informative with the information that he provided. Thank you for the great service. "
Latricia Hunter
"I just wanted to tell you how nice Chris was. I can’t brag about him enough. He is one of the nicest people I have ever met in my life. I appreciate you sending such a nice person out and hiring people like that to care for my property."
Sincerely,
Alan & Jane McSwain - Huntersville, NC
"I just wanted you to know how impressed my husband, Allan, and I were with your Charlotte-area service technician, Kendell. He was very helpful and professional when he serviced our home in the Palisades on May 27--so much so that we hope you will always send Kendell for follow-up treatments. Kendell took his time to determine the best forms of pest control for our issues and answered our questions with his vast knowledge of your industry. You are fortunate to have a young man of his caliber representing your company to your clients, and we appreciate your service."
Sincerely,
Patricia (and Allan) Cecil - Charlotte, NC
"My name is George Williams and I am writing to commend Mr. James Gregory for a job well done! James was at our house yesterday for our requested insect treatment and, as always, did a phenomenal job. His work ethic is beyond reproach and he is a credit to Killingsworth Environmental. James is always highly professional, thorough, and his customer service skills are to be admired. We appreciate James Gregory and am honored to have him servicing our home."
Sincerely,
George Williams
"I just wanted someone to know how courteous, professional and understanding Andrew was on the inspection and quote he provided today. I'm not sure who his manager is, but I wanted to pass along this note anyway."
Jane Goodnight - Charlotte, NC
"I was so impressed and delighted with the professional and very thorough job done by Antonio and his helper, when applying Merit to my shrubs/trees. They did a meticulous job, went out of their way to clarify which shrubs were mine ( versus my neighbors), and were so polite and motivated to do a good job. They were excellent, and a great credit to Killingsworth . Would you please pass on my compliments regarding these two employees to your Senior Management Team."
Bill DeStasio - Charlotte, NC
"I know that people are very quick to tell you when something is wrong with your service and not nearly as quick to give praise. I wanted to tell you (and you can pass this on), that I have received an incredible amount of compliments from friends and neighbors about how great our lawn looks. You may not know this, but in the past I have used both Chemlawn and Scotts (and done it myself) and my lawn has never looked this good. Great job to all!"
All the Best,
Robert F. Settin
"I have been a customer of Killingsworth Enviromental for the past year. I have recently had my year inspection. I was a previous customer of Orkin for almost 30 years, but it was time for a change since I had not been happy with them for a long time. Many times I would have to call them to get my house inspected, they were never dependable. I have even had to call the Atlanta office to get them to get them to come inspect my home.
I want you to know how very pleased I am that I am now with Killingsworth Enviromental. I had a problem under my house with mice nests all under the insulation, which they had pushed it all to where it was hanging down, alot was pushed out on the ground. The moisture was really bad, and the mold was really built up on the whole underside of the house. It could not have gotten so bad in a year's time. Orkin wanted a ridiculous amount to repair and replace it all, but were not going to kill the mold. This is when I got in touch with Killingsworth with the advice of my son. They came told me all I needed to know about killing the mold and re insulating completely, and take care of and solve the moisture problem. They have a very professional crew that came and worked on my house, they were courteous and kept everything very neat, and cleaned up after it was completed. I would highly recommend this company to anyone who is having any problem, it would certainly be worth your time. May I mention the fact that they cured my moisture problem to where the humidity is exacting what it should be now, and I have no moisture problem and the rodents are gone, and they did the job for 1/3 less than Orkin had planed to charge, the wood now looks like the house has just been recently built, it has no sign of mold."
Lois Lamb - Williamston, NC
"In the fall of 2009 we found that we had a mold issue in the crawl space of our home. I got estimates from a few mold specialist companies and decided to go with Killingsworth. I found them to be very professional, low key and very informative. The workmen were polite, careful, tidy and hardworking. We chose to have the mold treated with dry ice blasting and then treated with chemicals to discourage any new growth. We also chose to have the EZ breathe system installed in the crawl space as well. The air in our home is now so much fresher and purer. Cooking odors do not linger and my allergies are much better. I am confident that the mold has been removed and won't be back. I can honestly say that I would highly recommend Killingsworth to anyone needing mold treatment."
Sue Dempsey
"We had a beetle, a tiny little beetle that three other “bug companies” could not rid us of! One visit and Killingsworth earned our business… they got rid of the beetle! While they were here, they inspected the rest of the house, inside and out. Their evaluation discovered a serious problem under our home with moisture and mold! They immediately identified the problem, set us up for the evaluation and moved forward with the plan to fix it! Their work was great, their team focused! With the orchestration and accuracy of a well greased gear, they arrived with a mission! As my Dad always said, “Be the job big or small, do it right or not at all…Once the job has begun, do not quit until it is done.” This is how the Killingsworth team functions!
There are just some things in life that we keep... We keep Killingsworth because they are worth it!"
Richard and Deborah Rosser - Charlotte, NC
"To whom it concerns: I was very impressed, day one, with the cleanness of your technician's truck inside and out. Customers look at these kinds of things. They speak volumes for your business. I would not have accepted his service if his truck had been dirty and run down. I also want to speak of how very imressed I was with Monica's integrity, superb administrative skills, patience and kindness. She was infomative and did research for me. I have begun to tell others about you. Even Mi BUILDERS gave your company a high rating."
Respectfully,
Ms. Emily A. Newman
"I want to tell you I'm very happy I changed to Killingsworth from ChemLawn. My lawn is in the best shape ever and looks awesome. In the past, my lawn was treated to maintain its condition, but Killingsworth is treating it in a way that is enhancing it. My thanks go out to Killingsworth and Ronnie Pressley for the interest and effort taken in improving my lawn, which I'm proud of."
Ken Davenport - Asheville NC (The Gold Package - Lawn Care)
"I just received my home's annual treatment, and I want to commend the two technicians who did the work. Matt and Jacob were friendly, efficient, and most of all, informative. Matt spent several minutes answering my questions. I learned a great deal about insects and other varmints. He is well-informed and very professional. Matt was in motion the entire time spraying.
I have neighbors who use "other guys," but I would have to say they are not getting the service I feel I am receiving from Killingsworth... Just thought you'd like to know."
Vince Rock
I have been a customer of Killingsworth for several years. Last Saturday Chuck Shaffer came to do my annual inspection. This was the best service call I have had from your company to date. He was informative, thorough and courteous. Thank you so much for sending someone so obviously capable to service my home.
Best Regards, Beverly J. Reel - Waxhaw, NC
I scheduled an appointment for first time service with your company. My husband and I met with your rep. Phil Shipro at 9 a.m. on Wed. 6/24/09 and we were so impressed. I like the idea that your company give an exact appointment time and not a window between 3 and 4 hours. Especially, since this was rental property that we had to meet at. Phil was prompt, personal and very informative. It is because of his professionalize and knowledge that we decided to go ahead with your service.
Sincerely, Margo & Roger Hartjes
I have used other lawn services before and I don’t remember when my lawn looked so good and with only 2 treatments. We are well pleased.
The D. Branton Family - Cary, NC
Our technician, Bob Dumong, is awesome!
The Scarpelli Family - Fuquay Varina, NC
I want to thank you for sending Anthony to my house as a representative of your company. He was professional, very knowledgeable, and took extra time to explain everything to me. Through his obvious expertise, I have confidence that my home is in good hands.
The Davis Family - Charlotte, NC
In October 2008 I had your company treat my house for termites. I then waited until April 2009 to have the damage repaired and make sure that all the termites were gone. During that time I had mentioned to Archie Graham, my Killingsworth Environmental Technician, that my floors were squeaking sometimes in some areas of the house, which is approximately 10 years old. He had me schedule a moisture check and then he came out to go under the house with his moisture meter to check things out.
I thought your moisture treatment was just a way to make money and that he would go under my house and say I needed it even if it were not true. He found my black plastic to be back from the walls and my reading on his meter was within the safe range. He even made pictures with his cell phone of the underneath side of the wooden floors to show me that the termites had not destroyed those.
I was so impressed with his honesty, and he was always so helpful in dealing with the termites and offering other suggestions such as leaving my exterior vents open for air circulation. This really encouraged me to know there are still some honest people in the world and an honest company. After this experience, I now know that I chose the right company to exterminate the termites and I will always be ready to recommend your company to anyone and everyone. Archie is truly an asset to your company in the professional way he handles himself and his willingness to go the second mile. Thank you all for such wonderful service.
Sincerely, Fran Jones
"We wanted to thank you so much for your generosity in helping our battered women's shelter with a monthly visit from Mr.K! We know that you are charging us a special rate - and we really appreciate it very much. The families in our shelter also rest easier in a house that is not only safe, but is also "bed bug free" -- Many Thanks"
Mary F.
"Hello Killingsworth Managers and Trainers - you have created a very professional employee. I met him last year when he came to treat our home for sub-termites. His professional skills and customer service attitude is second to none. He is the reason we are still with Killingsworth. He truly knows what he is doing and he takes the time to explain what he is doing to us senior citizens. He sets the example for others to follow and we are so appreciative to you managers and trainers because you have created a very successful employee. We want you managers and trainers to be proud of your work. You have set the pace for others to follow. We thank you.
We hope you will make an example of this young man so he will stay with your business. Thanks to you all for being professionals."
Sincerely, Fred Mitchell
"I just wanted to send a note thanking you (Carlton Hamilton - Killingsworth Technician) for walking me through the details of the termite prevention contract and for treating the house and the yard. I realize most people only bother to say something when there's a problem, so I try to make sure I provide feedback when things go well. It was great meeting you and I'm very happy with the services I've received from Killingsworth from the start.
Feel free to forward this on to anyone in your company who might be interested in receiving feedback.
Thanks again!"
The Santuccio Family - Indian Trail, NC
"We would like for you to know that your technician was very good on his service call to our home. He was very neat, orderly, and knowledgeable about his job. You should be very proud of how he represents your company."
The Ervin Family - Mooresville, NC
"Killingsworth has great employees. The same technician has visited our home on several occasions representing Killingsworth and he is one to be proud of. He is respectful and has a great personality. He is efficient and has great interpersonal skills. He knows how to treat his customers and you should be proud that he is a member of your team."
The Tate-Joyner Family - Charlotte, NC
"It is really nice to see a technician that cares about his work and the people he services."
The Napoli Family - Charlotte, NC
"We loved the thorough job your technician provided. He was very courteous and professional."
The Rogers Family - Indian Trail, NC
"The representative that my husband talked to on the phone was very knowledgeable about your products as well as what's been done to our home by the builder."
The Feuse Family - Indian Land, SC
"We are very pleased with all aspects of Killingsworth. Thanks for your kindness, courtesy, and expertise."
The Veritzan Family - Fort Mill, SC
"The same technician has services our home for five years, and he is one of the most courteous service providers I've ever worked with."
The Murray Family - Indian Trail, NC
"We love our technician! He is trustworthy, kind, punctual, and a real gentleman."
The DeMaio Family - Matthews, NC
"Everyone at Killingsworth is very helpful and considerate. I will recommend you to all of my friends!"
The Stevens Family - Matthews, NC
"My technician was punctual, polite, and professional. Customer service is hard to come by and yet one of the most important aspects of a business. You guys are doing a great job!"
The Baker Family - Charlotte, NC
"If making friendly and informed managers and technicians available to your customers is an indication of the service that I can expect in the future, you can be sure that I'll recommend your service to all of my neighbors."
The Schwartz Family - Waxhaw, NC
"I want to commend your company, and in particular the technician who inspected and serviced my home earlier this week. He conducted a thorough inspection of my home to help alleviate my pest problems and provided informative instructions on how to identify the pests. I just wanted you to know that because of his professionalism and knowledge I look forward to having Killingsworth Environmental service my home and I will highly recommend your company to other homeowners."
The Helms Family - Charlotte, NC
"I observed an employee of Killingsworth Environmental treating our neighbor's home. I asked him some questions about what he was doing and he was very knowledgeable and respectful. I'm new to the neighborhood and naturally want our home protected. I decided to give it a try. I called for some information and was really impressed with the customer service I received from the very beginning. The receptionist was quite nice and knowledgeable. However, when the same technician and superior vehicle and products arrived at our home, I was completely convinced that I made the right choice. His attitude is very, very professional. He showed concern immediately for my questions and took extra care to educate me on what he was going to do and why. This really impressed me. He truly walks the extra mile to be the professional that he is. He explains what he is doing and how it will benefit our new home. Your technician's professional technical skills and superior customer service skills are what make us proud that we are new Killingsworth Environmental customers. We will certainly sign a new contract next year with Killingsworth Environmental."
The Mitchell Family - Stallings, NC
"I have been a customer for the past 6 years, and I would like to say how pleased I am with your service. The service technician that came to our house is the greatest. He is always courteous and does a wonderful job. I must say I don’t even think he has been late one time for any of my appointments. He is truly a great asset to your company."
The Stewart Family - Charlotte
"I thought you should know how outstanding Tammy is at her job! Not only did she supervise the process at my house in Lowell, NC... she returned... ON HER OWN TIME to "Shop Vac" my basement to clean up the dust and dirt left behind. Her professionalism, caring attitude and attention to detail compliments your company. She always answers her cell and addresses concerns immediately. Thank you and she deserves a reward of some kind!!!"
Suzanne Buskist - Lowell, NC
"Earlier, I had a pleasant visit from one of your workers. His name is Phil Shapiro and he was courteous, knowledgeable, patient, and helpful. You are lucky to have an employee such as Phil, he is an asset to Killingsworth.
A. Vaughan - Charlotte, NC
"Phil Shapiro is the epitome of customer service. He went well beyond expectations. He always greets you with a smile and was very sincere to our family. He came back to our home three times to make sure our concerns were addressed appropriately. I had asked him one of the times if he would help me with a 5 gallon water jug for our goats that live on our farm. The jug was very heavy but he was happy to do it. Not only that, on his second visit, he went to check on the water for us . How kind of him ! Because of Phil, we are very interested in your company doing the job we have been getting bids on. On a scale of 1 to 6, Phil is an 8!"
Darlene Amberge
"I am very satisfied with your services provided. Keep up the good work in helping me to live comfortably in my home free from pests. My tech is very efficient, reliable, and does a great job. Thank you."
The Tate Family - Charlotte
"A note of appreciation to someone whom represents your service with pride, exploration: Cliff McLain. He gets our vote. We are grateful to have him as our pest control serviceman. Thank you Cliff."
The Bestel Family - Charlotte
"We would like for you to know that Matt was very good on his service call to our home. He was very neat, orderly, and knowledgeable about his job. You should be very proud of how he represents your company."
The Ervin Family - Mooresville, NC
"Everyone at Killingsworth is very helpful and considerate. I will recommend you to all of my friends!"
The Stevens Family - Matthews
"Excellent job by Shawn and James. They did a great job with the treatment and explanations."
Tony Valle - Mooresville, NC
"Humberto was very nice and knowledgeable. I enjoyed having him here and will ask for him for future services provided."
The Swiger Family - Indian Trail, NC
"We feel compelled to write this letter because of the consistently outstanding customer service our family has received over the years from your employee, Anthony Bivens. It's because of his caring attitude, willingness to explain what he is doing and overall expertise in his field is why we remain loyal customers.
Being a manager in the insurance industry, I understand the importance of customer retention and customer service. Anthony Bivens is truly a valuable asset to your company and represents your company in a very positive and professional manner. We have enjoyed working with him so much that we have shared our positive experiences with friend and family over the years.
Anthony is a shining example of what it means to provide excellent customer service! We look forward to our continued relationship with him."
Sincerely,
Stephen and Mary Squatriglia
"We have been with Killingsworth Environmental since purchasing our home in the spring of 1998. We have been very pleased with your product and prompt service. We had our annual home inspection and service performed by Alvaro Rojas. Allthough all of your employees have been professional and courteous, today's inspection by Mr. Rojas was exceptional. He was prompt, professional, courteous, and exceptionally thorough. We couldn't be more please with both Killingsworth and Alvaro's service."
Sincerely,
Bill & Mary Jayne Szyper
"Thank you so much for all that you do for us all year long. All of us at CVAN, and especially the women and children here, are touched by your generocity. Have a wonderful holiday."
Mary Margaret - CVAN
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