 |
|
|
|
|
 "I just wanted to thank you and your company for the last eight years of service. From the purchase of new properties, service contracts on our 240,000 s.f. of buildings that support our race teams, maintenance of rental properties, Killingsworth is a valuable part of our property management team that maintains the various facilities for Dale Earnhardt, Inc. It is with quality, competent, and customer service based companies such as yours that we are able to maintain the high expectation level we have set for ourselves. We look forward to continuing and expanding our relationship for many years to come. Congratulations on your new adventure."
Cindy L. Sims - Director of Property Management (Dale Earnhardt Inc.)
"I just wanted
you to know how pleased we were with the service we received
over the past month. We discovered at the end of July that
we had a moisture problem in our crawl space. Immediately
we began to research what we needed to do. We already use
Killingsworth for our pest control. I had heard on the radio
about your crawl space care.
I cannot say enough about your customer service, workmanship,
and follow-up care.
I called and we had an appointment with in a short period
of time. I talked with a very pleasant young woman about
scheduling the appointment. I was a little nervous about
the cost and what this project would entail. She immediately
put me at ease.
On July 25th, Nick Baughn came out and gave us an estimate.
My Husband and I discussed the estimate and decided with
little effort to choose Killingsworth. I was very pleased
with the price.
On August 10th the technicians (sorry I don’t remember their
names) were there to begin the job. They told us that they
would be here for a while, and they were not kidding. It
was a big job. These gentlemen were very pleasant. At the
end of the job they told us that they were done. I waited
until my husband got home to go check it out. I could not
believe what a good job they did, I don’t know what I expected,
but I am very pleased."
Thanks,
Melissa & Kenneth Troutman
My wife Lillian and I just wanted to thank you and your Team for the terrific job you did encapsulating our crawlspace at our home in Cornelius. Aaron Pressley accurately and clearly explained the process and very professionally marketed the program. He was also very responsive to our questions and in dealing with a minor problem that did occur after the job was completed.
Alfredo "Fred" Guiterrz and his crew worked extremely hard to get everything done on schedule. They appear to have done an outstanding job -- I can't wait to get back home to check things out personally, as I was having foot surgery at that time and could not do so before they left. The crawlspace was left spotless and just looked awesome. Fred and his colleagues handled themselves professionally at all times, and as I said before, consistently worked very hard. When they left the finished job, they had cleaned up completely.
As you know from our conversation, we are long time Killingsworth Customers, so we appreciate you working with us to get this project done. Your people represent you well and it would be our pleasure to provide a reference for you in the future.
Best Wishes,
John Regan, Cornelius, NC
My sister told us about your company when we were at her house in Lake Norman for a party. I don't really remember how it came up, but as an avid WFNZ listener, I put the commercials with the Big Green K.
The economy has hit us especially hard and have endured bugs in the house for a few years because we couldn't afford to pay for a service. We had a little extra money this year and thought a real luxury would be to eliminate bugs. I just want you to know that not only are Eddie Helms and Alvaro a real joy to work with, but everything that they have said, that have done. That is the reason we are Big Green K for life.
I love your company, the people, and your commercials. By the way, my wife is blonde and the Mosquitos love her more than me, as outlined on your commercial.
May God richly bless you and all your people and you can always use me for a reference.
Chuck S.
Just a note to say thanks for your terrific service….Jennifer did a great job explaining for me what would happen and the charges…Kelly Poplin came on time today and explained all about termites and your services, and then Johnny Arroba spent so much time explaining ideas to help in the future and answering all our questions. I also just found bag worms on my bushes and he helped with that also. I am just so thankful that I called Killingsworth first. What a pleasant experience!
Donna C. Rawls, Chapman Co., Charlotte, NC
I want you and your staff to know that your crew did a great job. I have worked in the trade industry since retiring from the navy in 1999 and retiring from Duke Power in 2010. I have seen many trades work while working out of my bucket truck in the past. I think that your company is very well managed and they have built excellent employees within their company.
Jeremy and his crew did a great job and they cleaned up every day as well. We had XXXXXX Insulating Company come out on Monday and spray insulation in the attic. They took no precautions and sprayed insulation all over the living space of the house. My wife spent 2 days cleaning up, and thanks to the HEPA filter your guys placed in the house we were able to get it cleaned up. I looked in the attic and don’t like the fact they sprayed uneven and spotty, they also did not put the bats back over the door and that was letting hot air into the house. While Jeremy was talking to me that afternoon he told me that you guys do a tap insulation and I would like to know more about that process. I will be using your company for a long time. Please pass this along to your staff.
Thank you,
Dale Sullivan
We have just renewed our contract and had the initial service preformed by your service tech, "DJ". This is a most pleasant, courteous, and professional young man who did an excellent job. You are most fortunate to have him as an employee. Thanks again for a job well done.
Dave and Martha Bumgardner - Denver, NC
Your technicians just finished their installation of your crawl space care service at my residence. I just wanted to contact you and commend you on the work your technicians did. Both days they were on time extremely conscientious and overall I could not be more satisfied with their work. I was also completely satisfied with your salesman, Eddie and also the technician who did our termite service this year. After this experience, I will certainly recommend this service to my neighbors, friends and colleagues. Keep up the good work.
Best regards,
Greg Poole
I am writing to let you know how pleased I was with the work that Jeremy and his crew recently did at my home. I was surprised when we were told that the vapor barrier only covered 60% of my crawl space and we had a mold problem. Within a week, we had your team perform the suggested treatment and they did a great job. Jeremy called me to let me know that he was on the way, and kept me updated throughout the process. The electricians and the contractor (Mike) that ran the air pipe for the furnace were all punctual and professional.
Jeremy and his crew worked all day long and were very thorough. I am pleased with the results. Killingsworth has serviced our home since it was built in 2003 and will continue to do so in the future.
Thank you,
Steve Cardinale - Mint Hill, NC
I just wanted to say how pleased we have been with the service your company has provided us over the years. We used you in another house we lived in for 11 years and now in our current home for 7 years. The technicians have always been professional, friendly, and punctual. I like that you notify me when its time to renew so that its one less thing I have to remember. Chuck Shaffer is here today doing my service and has done it for several years and he does a outstanding job and is a wonderful representative of your company.
I don't know why anyone would not want to maintain their home from termites when its such a huge investment. And because of your company, we have never had to deal with termites or the damage that can be caused by them. It also is a great selling point when selling your home to show potential buyers that you have been diligent in protecting your home.
Thank you,
Cathy Daniels - Waxhaw, NC
I just want to take a few minutes to commend Fred and his partner for an excellent job. They were friendly and informative about what was going on. Fred took me under the house to explain the dehumidifier. He showed me the sealed vents and caulked joints. He also explained how he cleaned the joists.
I am quite confident my mold and moisture problems will be abated significantly by what they did. They left the crawlspace cleaner than some of the homes I've been in!
I will be your number one PR guy in this neighborhood. I am glad I went with your company.
Vince Rock - NC
I have never seen someone like Concepcion who cares so much about providing a good service to a client. He's an excellent guy. I'm very impressed. I was very hesitant about using your company because I've never heard of you and because of the price, but I was referred by a friend, and after meeting with Concepcion, I realize how valuable you are by your employees. Congratualtions on such a great group of people.
Michael Awada - Charlotte, NC
I have met two of your amazing employees and they are both WONDERFUL!
Chris Woodby said he would arrive at 3:00 pm, perhaps a bit later (which I said was not a problem)...he was here early! Who is every early for an appointment! He was through, clear, did a great inspection. Did a wonderful job of articulating my choices - I told him I called to organics only. He wanted me to know the price difference - I totally respected that - so I knew the options. He was pleasant and friendly, and down to business.
Randy was my service person. I teased him that he must have heard the alarm go off as he rang the doorbell at precisely 2:00 pm. Again, he was cheerful, friendly, knowledgeable, carefully fully explained what he would be doing - being clear that all products were natural, what the scents that would be left would be, what to expect and when to call if the situations continued. He went over it all once again when he was complete.
Both were stars. If these to individuals speak for the entire company, you are truly blessed. I can't speak highly enough of the service I received.
Roberta Binder - Black Mountain NC
I just wanted to send you a quick email to say that we really appreciate the great customer service we received today. We were outside this afternoon when our dog started playing with a mouse bait station that your employee placed in the garage when he did our termite and pest treatment a couple of weeks ago. We didn't know whether the bait station was toxic to the dog, so I called your 800 number and then left a message at the after hours number. About half an hour later one of your employees, Frank McKee, called back and explained how the bait station works and he gave me the name of the chemical it uses. He was very friendly and didn't seem to mind at all that we had interrupted his Sunday evening. He acted genuinely concerned about the dog and wanted to make sure everything was ok.
We took the dog to the vet just to be safe, and she explained that the bait station you guys use is the safest kind for pets and she didn't think there was any way our dog could have eaten any of the chemical out of it. She also said that even if the dog had eaten some of the chemical, because of the type of chemical you use it would be more of a choking hazard than a poison concern, which was good to hear.
We will definitely be calling you again next year when it's time to renew our contract.
Thanks again,
Nick Cushing
I just had to take a moment to tell you what a wonderful experience I had with Killingsworth! Johnny was so professional and yet put me right at ease. It is obvious that he has a great customer service mentality and attitude – which is rare these days. I have to say that in these difficult times, $300 is a lot to spend for pest control. But Johnny was so thorough, that he made the cost worth it. With employees like Johnny, it’s no wonder that Killingsworth has such a good reputation!
Kind regards,
Melissa Crump
I would like to compliment your employee Shawn McClellan. He has been more than helpful today, and was more than professional. His customer service was great, he was on time and he listened to all my concerns, and answered all my questions.He contacted me within 24 hours of my requests online. I am a more confident homeowner now that I know what I need to do in order to keep my home safe. Please make sure Shawn McClellan's supervisor or Managers are aware of his commitment and dedication to his work and his great customer servie. I will recommend Killingsworth to all my friends today.
Sincerely,
Charmaine Oates
I have been a Killingsworth customer for several years and currently take part in your annual termite service. I have always been extremely satisfied with your employees and your company.
I am writing today to let you know about the outstanding service I received by Cliff McLain when he came to my house on a service call, Sept. 10. I contacted your office Sept. 9, after being traumatized by something in the ceiling vent cover of my bathroom fan. I did not know what the creature was but it was alive and it did not belong there. My son and I could occasionally see something brown through the vent slats, but we could not figure out what was in there. The vent was shaking and popcorns were falling off the ceiling. We have never had critters before and I could only imagine a family of unwanted creatures living in my attic. I apologize for the drama, but at that point I was ready to pack up and move.
Cliff arrived a bit early the next day; he called to see if that would be okay, customers love that. Early is especially wonderful when you are afraid to go into your master bathroom and are contemplating moving. The attic checked out okay with no evidence of any life form then or previously. That left the bathroom fan vent. I asked Cliff if he would mind taking a look at it since that is where the excitement started. I had a feeling this was not going to go very well for either of us, but Cliff agreed with a smile and went into the bathroom to remove the vent. I, on the other hand, went to the far corner of my bedroom to observe from several yards away. At first Cliff could not see anything, but a few seconds later he said, “Oh, I think I have something.” It was a bird that had been sucked up into the fan and died. It was wedged in there. Cliff asked me for a screwdriver and, God bless him, he removed the fan, then removed the bird, he strategically placed the bird in the trash so I could not see it, then, as if all of that was not enough, Cliff cleaned the fan that had twelve years worth of dust and dirt stuck to it, then he put it back in the ceiling. It worked perfectly after that. It was definitely not working while the bird was stuck in it.
Now, other than feeling terrible that my house killed an innocent bird, I was thrilled and asked Cliff what I owed him. He said, “nothing.” What? He just kept me from having to move and he saved me sleepless nights and tons of stress. I told him that I very much wanted to pay him, but he still refused. He told me that he was happy he could help and he hoped I had a wonderful weekend.
Well, I am a single mother of two who is clearly not good at dealing with certain household issues. I must have had that look about me when Cliff arrived at my house. There is something I am actually good at though and that is recognizing outstanding customer service when I see it. I manage over 100 brokerage customer service reps at one of the large Charlotte banks. I know what it is like to have superior employees who go the extra mile for their customers. I also know, unfortunately, what it is like to have reps who just want to get through the day. Cliff McLain is absolutely fantastic. He went so far above and beyond to help me. He stands out and provides the kind of service that makes customers tell their friends, family, church friends and coworkers that they need to start using Killingsworth for all of their pest control and other such needs. That is exactly what I have done. You have gotten some major word of mouth advertising from me and it is all because of Cliff. Please pat him on the back and thank him for me. I so very much appreciate what he did.
Sincerely,
Kristy Whittington - Matthews, NC
"Thanks for stopping by to see how the job went with our crawl space. We were impressed with the entire crew that worked on our crawl space. They were very professional and worked extremely hard in a very difficult, tight crawl space. Our crawl space has gone from wet, moldy and disgusting to clean and dry. Our entire home smells fresher as a result. Thanks to everyone at Killingsworth Environmental for a job well done."
Doris & Joe Castevens
"I just want to say thank you to Ronnie Pressley who first contacted me about Killingsworth environmental services. His approach was of genuine concern for the quality of my home not in making a sale. I have had the dry ice mold treatment to my home as well as the mosquito and pest control service. I can not say enough about the respectful courteous efficient and thorough job performed by both Johnathan and Ricky. The service speaks for itself. I have had no problems since contracting this company. Please command these fine gentlemen. They represent your company well with meritous values."
Cheryl Morris - Black Mountain
"I have been using Killingsworth for termite and pest control for several years now and I wanted to pass along praise for one of your technicians, Eddie. He has to be one of the most professional techs I’ve met. He’s never late and does a thorough job each and every time. You should take pride in knowing that you have a great individual representing your company."
Kim Schrader - Huntersville, NC
"My wife and I just had our house treated for pest control. Your technician, Chuck, was very good. I couldn’t have ask for better service. When he started he explained every thing as he went along. He treated the whole house inside and out and even knocked down the cob webs outside and explained to me about the spider eggs in the webs. I guess the best way to say it is that we feel very good about the service we received and were very impressed with Chuck's professional service. If we ever need anything again Killingsworth will be the first and only place we call. Thank you all and Thank you Chuck for a great job."
Lewis E Andrews - Charlotte, NC
"My name is Latricia Hunter, Chuck your technician just left my home. I wanted you to know that he has provided great customer service today. I enjoyed talking to him. He was very informative with the information that he provided. Thank you for the great service. "
Latricia Hunter
"I just wanted to tell you how nice Chris was. I can’t brag about him enough. He is one of the nicest people I have ever met in my life. I appreciate you sending such a nice person out and hiring people like that to care for my property."
Sincerely,
Alan & Jane McSwain - Huntersville, NC
"I just wanted you to know how impressed my husband, Allan, and I were with your Charlotte-area service technician, Kendell. He was very helpful and professional when he serviced our home in the Palisades on May 27--so much so that we hope you will always send Kendell for follow-up treatments. Kendell took his time to determine the best forms of pest control for our issues and answered our questions with his vast knowledge of your industry. You are fortunate to have a young man of his caliber representing your company to your clients, and we appreciate your service."
Sincerely,
Patricia (and Allan) Cecil - Charlotte, NC
"My name is George Williams and I am writing to commend Mr. James Gregory for a job well done! James was at our house yesterday for our requested insect treatment and, as always, did a phenomenal job. His work ethic is beyond reproach and he is a credit to Killingsworth Environmental. James is always highly professional, thorough, and his customer service skills are to be admired. We appreciate James Gregory and am honored to have him servicing our home."
Sincerely,
George Williams
"I just wanted someone to know how courteous, professional and understanding Andrew was on the inspection and quote he provided today. I'm not sure who his manager is, but I wanted to pass along this note anyway."
Jane Goodnight - Charlotte, NC
"I was so impressed and delighted with the professional and very thorough job done by Antonio and his helper, when applying Merit to my shrubs/trees. They did a meticulous job, went out of their way to clarify which shrubs were mine ( versus my neighbors), and were so polite and motivated to do a good job. They were excellent, and a great credit to Killingsworth . Would you please pass on my compliments regarding these two employees to your Senior Management Team."
Bill DeStasio - Charlotte, NC
"I know that people are very quick to tell you when something is wrong with your service and not nearly as quick to give praise. I wanted to tell you (and you can pass this on), that I have received an incredible amount of compliments from friends and neighbors about how great our lawn looks. You may not know this, but in the past I have used both Chemlawn and Scotts (and done it myself) and my lawn has never looked this good. Great job to all!"
All the Best,
Robert F. Settin
"I have been a customer of Killingsworth Enviromental for the past year. I have recently had my year inspection. I was a previous customer of Orkin for almost 30 years, but it was time for a change since I had not been happy with them for a long time. Many times I would have to call them to get my house inspected, they were never dependable. I have even had to call the Atlanta office to get them to get them to come inspect my home.
I want you to know how very pleased I am that I am now with Killingsworth Enviromental. I had a problem under my house with mice nests all under the insulation, which they had pushed it all to where it was hanging down, alot was pushed out on the ground. The moisture was really bad, and the mold was really built up on the whole underside of the house. It could not have gotten so bad in a year's time. Orkin wanted a ridiculous amount to repair and replace it all, but were not going to kill the mold. This is when I got in touch with Killingsworth with the advice of my son. They came told me all I needed to know about killing the mold and re insulating completely, and take care of and solve the moisture problem. They have a very professional crew that came and worked on my house, they were courteous and kept everything very neat, and cleaned up after it was completed. I would highly recommend this company to anyone who is having any problem, it would certainly be worth your time. May I mention the fact that they cured my moisture problem to where the humidity is exacting what it should be now, and I have no moisture problem and the rodents are gone, and they did the job for 1/3 less than Orkin had planed to charge, the wood now looks like the house has just been recently built, it has no sign of mold."
Lois Lamb - Williamston, NC
"In the fall of 2009 we found that we had a mold issue in the crawl space of our home. I got estimates from a few mold specialist companies and decided to go with Killingsworth. I found them to be very professional, low key and very informative. The workmen were polite, careful, tidy and hardworking. We chose to have the mold treated with dry ice blasting and then treated with chemicals to discourage any new growth. We also chose to have the EZ breathe system installed in the crawl space as well. The air in our home is now so much fresher and purer. Cooking odors do not linger and my allergies are much better. I am confident that the mold has been removed and won't be back. I can honestly say that I would highly recommend Killingsworth to anyone needing mold treatment."
Sue Dempsey
"We had a beetle, a tiny little beetle that three other “bug companies” could not rid us of! One visit and Killingsworth earned our business… they got rid of the beetle! While they were here, they inspected the rest of the house, inside and out. Their evaluation discovered a serious problem under our home with moisture and mold! They immediately identified the problem, set us up for the evaluation and moved forward with the plan to fix it! Their work was great, their team focused! With the orchestration and accuracy of a well greased gear, they arrived with a mission! As my Dad always said, “Be the job big or small, do it right or not at all…Once the job has begun, do not quit until it is done.” This is how the Killingsworth team functions!
There are just some things in life that we keep... We keep Killingsworth because they are worth it!"
Richard and Deborah Rosser - Charlotte, NC
"To whom it concerns: I was very impressed, day one, with the cleanness of your technician's truck inside and out. Customers look at these kinds of things. They speak volumes for your business. I would not have accepted his service if his truck had been dirty and run down. I also want to speak of how very imressed I was with Monica's integrity, superb administrative skills, patience and kindness. She was infomative and did research for me. I have begun to tell others about you. Even Mi BUILDERS gave your company a high rating."
Respectfully,
Ms. Emily A. Newman
"I want to tell you I'm very happy I changed to Killingsworth from ChemLawn. My lawn is in the best shape ever and looks awesome. In the past, my lawn was treated to maintain its condition, but Killingsworth is treating it in a way that is enhancing it. My thanks go out to Killingsworth and Ronnie Pressley for the interest and effort taken in improving my lawn, which I'm proud of."
Ken Davenport - Asheville NC (The Gold Package - Lawn Care)
"I just received my home's annual treatment, and I want to commend the two technicians who did the work. Matt and Jacob were friendly, efficient, and most of all, informative. Matt spent several minutes answering my questions. I learned a great deal about insects and other varmints. He is well-informed and very professional. Matt was in motion the entire time spraying.
I have neighbors who use "other guys," but I would have to say they are not getting the service I feel I am receiving from Killingsworth... Just thought you'd like to know."
Vince Rock
I have been a customer of Killingsworth for several years. Last Saturday Chuck Shaffer came to do my annual inspection. This was the best service call I have had from your company to date. He was informative, thorough and courteous. Thank you so much for sending someone so obviously capable to service my home.
Best Regards, Beverly J. Reel - Waxhaw, NC
I scheduled an appointment for first time service with your company. My husband and I met with your rep. Phil Shipro at 9 a.m. on Wed. 6/24/09 and we were so impressed. I like the idea that your company give an exact appointment time and not a window between 3 and 4 hours. Especially, since this was rental property that we had to meet at. Phil was prompt, personal and very informative. It is because of his professionalize and knowledge that we decided to go ahead with your service.
Sincerely, Margo & Roger Hartjes
I have used other lawn services before and I don’t remember when my lawn looked so good and with only 2 treatments. We are well pleased.
The D. Branton Family - Cary, NC
Our technician, Bob Dumong, is awesome!
The Scarpelli Family - Fuquay Varina, NC
I want to thank you for sending Anthony to my house as a representative of your company. He was professional, very knowledgeable, and took extra time to explain everything to me. Through his obvious expertise, I have confidence that my home is in good hands.
The Davis Family - Charlotte, NC
In October 2008 I had your company treat my house for termites. I then waited until April 2009 to have the damage repaired and make sure that all the termites were gone. During that time I had mentioned to Archie Graham, my Killingsworth Environmental Technician, that my floors were squeaking sometimes in some areas of the house, which is approximately 10 years old. He had me schedule a moisture check and then he came out to go under the house with his moisture meter to check things out.
I thought your moisture treatment was just a way to make money and that he would go under my house and say I needed it even if it were not true. He found my black plastic to be back from the walls and my reading on his meter was within the safe range. He even made pictures with his cell phone of the underneath side of the wooden floors to show me that the termites had not destroyed those.
I was so impressed with his honesty, and he was always so helpful in dealing with the termites and offering other suggestions such as leaving my exterior vents open for air circulation. This really encouraged me to know there are still some honest people in the world and an honest company. After this experience, I now know that I chose the right company to exterminate the termites and I will always be ready to recommend your company to anyone and everyone. Archie is truly an asset to your company in the professional way he handles himself and his willingness to go the second mile. Thank you all for such wonderful service.
Sincerely, Fran Jones
"We wanted to thank you so much for your generosity in helping our battered women's shelter with a monthly visit from Mr.K! We know that you are charging us a special rate - and we really appreciate it very much. The families in our shelter also rest easier in a house that is not only safe, but is also "bed bug free" -- Many Thanks"
Mary F.
"Hello Killingsworth Managers and Trainers - you have created a very professional employee. I met him last year when he came to treat our home for sub-termites. His professional skills and customer service attitude is second to none. He is the reason we are still with Killingsworth. He truly knows what he is doing and he takes the time to explain what he is doing to us senior citizens. He sets the example for others to follow and we are so appreciative to you managers and trainers because you have created a very successful employee. We want you managers and trainers to be proud of your work. You have set the pace for others to follow. We thank you.
We hope you will make an example of this young man so he will stay with your business. Thanks to you all for being professionals."
Sincerely, Fred Mitchell
"I just wanted to send a note thanking you (Carlton Hamilton - Killingsworth Technician) for walking me through the details of the termite prevention contract and for treating the house and the yard. I realize most people only bother to say something when there's a problem, so I try to make sure I provide feedback when things go well. It was great meeting you and I'm very happy with the services I've received from Killingsworth from the start.
Feel free to forward this on to anyone in your company who might be interested in receiving feedback.
Thanks again!"
The Santuccio Family - Indian Trail, NC
"We would like for you to know that your technician was very good on his service call to our home. He was very neat, orderly, and knowledgeable about his job. You should be very proud of how he represents your company."
The Ervin Family - Mooresville, NC
"Killingsworth has great employees. The same technician has visited our home on several occasions representing Killingsworth and he is one to be proud of. He is respectful and has a great personality. He is efficient and has great interpersonal skills. He knows how to treat his customers and you should be proud that he is a member of your team."
The Tate-Joyner Family - Charlotte, NC
"It is really nice to see a technician that cares about his work and the people he services."
The Napoli Family - Charlotte, NC
"We loved the thorough job your technician provided. He was very courteous and professional."
The Rogers Family - Indian Trail, NC
"The representative that my husband talked to on the phone was very knowledgeable about your products as well as what's been done to our home by the builder."
The Feuse Family - Indian Land, SC
"We are very pleased with all aspects of Killingsworth. Thanks for your kindness, courtesy, and expertise."
The Veritzan Family - Fort Mill, SC
"The same technician has services our home for five years, and he is one of the most courteous service providers I've ever worked with."
The Murray Family - Indian Trail, NC
"We love our technician! He is trustworthy, kind, punctual, and a real gentleman."
The DeMaio Family - Matthews, NC
"Everyone at Killingsworth is very helpful and considerate. I will recommend you to all of my friends!"
The Stevens Family - Matthews, NC
"My technician was punctual, polite, and professional. Customer service is hard to come by and yet one of the most important aspects of a business. You guys are doing a great job!"
The Baker Family - Charlotte, NC
"If making friendly and informed managers and technicians available to your customers is an indication of the service that I can expect in the future, you can be sure that I'll recommend your service to all of my neighbors."
The Schwartz Family - Waxhaw, NC
"I want to commend your company, and in particular the technician who inspected and serviced my home earlier this week. He conducted a thorough inspection of my home to help alleviate my pest problems and provided informative instructions on how to identify the pests. I just wanted you to know that because of his professionalism and knowledge I look forward to having Killingsworth Environmental service my home and I will highly recommend your company to other homeowners."
The Helms Family - Charlotte, NC
"I observed an employee of Killingsworth Environmental treating our neighbor's home. I asked him some questions about what he was doing and he was very knowledgeable and respectful. I'm new to the neighborhood and naturally want our home protected. I decided to give it a try. I called for some information and was really impressed with the customer service I received from the very beginning. The receptionist was quite nice and knowledgeable. However, when the same technician and superior vehicle and products arrived at our home, I was completely convinced that I made the right choice. His attitude is very, very professional. He showed concern immediately for my questions and took extra care to educate me on what he was going to do and why. This really impressed me. He truly walks the extra mile to be the professional that he is. He explains what he is doing and how it will benefit our new home. Your technician's professional technical skills and superior customer service skills are what make us proud that we are new Killingsworth Environmental customers. We will certainly sign a new contract next year with Killingsworth Environmental."
The Mitchell Family - Stallings, NC
"I have been a customer for the past 6 years, and I would like to say how pleased I am with your service. The service technician that came to our house is the greatest. He is always courteous and does a wonderful job. I must say I don’t even think he has been late one time for any of my appointments. He is truly a great asset to your company."
The Stewart Family - Charlotte
"I thought you should know how outstanding Tammy is at her job! Not only did she supervise the process at my house in Lowell, NC... she returned... ON HER OWN TIME to "Shop Vac" my basement to clean up the dust and dirt left behind. Her professionalism, caring attitude and attention to detail compliments your company. She always answers her cell and addresses concerns immediately. Thank you and she deserves a reward of some kind!!!"
Suzanne Buskist - Lowell, NC
"Earlier, I had a pleasant visit from one of your workers. His name is Phil Shapiro and he was courteous, knowledgeable, patient, and helpful. You are lucky to have an employee such as Phil, he is an asset to Killingsworth.
A. Vaughan - Charlotte, NC
"Phil Shapiro is the epitome of customer service. He went well beyond expectations. He always greets you with a smile and was very sincere to our family. He came back to our home three times to make sure our concerns were addressed appropriately. I had asked him one of the times if he would help me with a 5 gallon water jug for our goats that live on our farm. The jug was very heavy but he was happy to do it. Not only that, on his second visit, he went to check on the water for us . How kind of him ! Because of Phil, we are very interested in your company doing the job we have been getting bids on. On a scale of 1 to 6, Phil is an 8!"
Darlene Amberge
"I am very satisfied with your services provided. Keep up the good work in helping me to live comfortably in my home free from pests. My tech is very efficient, reliable, and does a great job. Thank you."
The Tate Family - Charlotte
"A note of appreciation to someone whom represents your service with pride, exploration: Cliff McLain. He gets our vote. We are grateful to have him as our pest control serviceman. Thank you Cliff."
The Bestel Family - Charlotte
"We would like for you to know that Matt was very good on his service call to our home. He was very neat, orderly, and knowledgeable about his job. You should be very proud of how he represents your company."
The Ervin Family - Mooresville, NC
"Everyone at Killingsworth is very helpful and considerate. I will recommend you to all of my friends!"
The Stevens Family - Matthews
"Excellent job by Shawn and James. They did a great job with the treatment and explanations."
Tony Valle - Mooresville, NC
"Humberto was very nice and knowledgeable. I enjoyed having him here and will ask for him for future services provided."
The Swiger Family - Indian Trail, NC
"We feel compelled to write this letter because of the consistently outstanding customer service our family has received over the years from your employee, Anthony Bivens. It's because of his caring attitude, willingness to explain what he is doing and overall expertise in his field is why we remain loyal customers.
Being a manager in the insurance industry, I understand the importance of customer retention and customer service. Anthony Bivens is truly a valuable asset to your company and represents your company in a very positive and professional manner. We have enjoyed working with him so much that we have shared our positive experiences with friend and family over the years.
Anthony is a shining example of what it means to provide excellent customer service! We look forward to our continued relationship with him."
Sincerely,
Stephen and Mary Squatriglia
"We have been with Killingsworth Environmental since purchasing our home in the spring of 1998. We have been very pleased with your product and prompt service. We had our annual home inspection and service performed by Alvaro Rojas. Allthough all of your employees have been professional and courteous, today's inspection by Mr. Rojas was exceptional. He was prompt, professional, courteous, and exceptionally thorough. We couldn't be more please with both Killingsworth and Alvaro's service."
Sincerely,
Bill & Mary Jayne Szyper
"Thank you so much for all that you do for us all year long. All of us at CVAN, and especially the women and children here, are touched by your generocity. Have a wonderful holiday."
Mary Margaret - CVAN
|
|
|
|